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yyyyyy x. yyyyyy

8800 shore front parkway, apt. 5s rockaway beach, xxxxxx xxxxxx

driven it professional seeking a challenging position in systems administrator, where expertise in computer technology, network administration, and strong communication skills will prove instrumental to compaxxxxxx success.

career profile


a results-oriented it professional with over ten years experience in systems administration, hardware and software installation, and support. in-depth expertise in maintaining configured servers infrastructure. strong hands on knowledge of systems administration, computer diagnostics, and tier 3 help desk troubleshooting. proven ability to lead and motivate team members to ensure success. recognized as highly skilled mcse engineer/analyst with comprehensive in-depth knowledge of macintosh systems in corporate and multi-media networked environments. track record for diagnosing complex problems and consistently delivering effective solutions. dynamic communication, customer service, and relationship management skills.


administration experience:

  • 20 microsoft windows 2003 servers, 100 xp workstations/laptops in active directory environment.
  • 3 apple xserves running tiger and leopard operating systems.
  • 100 macintosh workstations/laptops, exchange server, k4 publishing system.
  • sonicwall firewalls and vpn.
  • custom video walls utilizing 40 pc s and monitors with server to display magazines layouts.
  • responsible for backup systems and tape rotation for off-site storage.

troubleshooting experience:

  • vender/user liaison for adobe cs3 and k4 issues.
  • coordinate isp mpls connections to remote offices.
  • level 1 and 2 help desk support using adventnet servicedesk plus helpdesk and asset management software.
  • blackberry support and administration using blackberry enterprise server.
  • troubleshooting for windows, netware, and macintosh back-end servers.
  • solved tier 3 hardware and software complications utilizing network and desktop diagnostic software tools.
  • ensure timely resolution of problems with networks, applications software, systems software and client operations in local headquarters, regional remote offices, and for on-the-road telecommuters.

technical experience:

  • certifications/training: mcse in windows 2000, windows server 2003 upgrade training, macintosh os x server administration and integration, netware 5 and 6 administration, sms administration, sun solaris administrator fast track.
  • operating systems: ms-dos, win95, win98, windows 2000, windows xp, windows server 2000, windows server 2003, macintosh 7.5 thru mac os x, netware 5.xx thru 6.5.
  • internet protocols/networking: internet/intranet technologies, lan/wan concepts, microsoft active directory, novell directory.
  • hardware: hp/compaq and dell servers, san, raid, dlt jukeboxes, nortel and cisco switches/routers, sonicwall firewall, wintel and macintosh workstations/laptops, wireless lans, networked printers, audiovisual and office equipment, scanners and other peripherals.
  • software: k4 publishing system, adobe cs3, commvault galaxy backup & recovery, backup express 2.3.x, brightstor arcserve backup v9, blackberry enterprise server, microsoft exchange, netscape mail, mailenable, l-soft listserv, symantec antivirus enterprise, symantec ghost corporate, act, sales logix, remedy, microsoft office suite, desktop applications for pc/macintosh.

professional experience


acs international resources, inc.                                                                                                                                                                  2007-present

systems administrator


the mcgraw-hill companies, inc.                                                                                                                                                         1988-2006

senior technical support analyst, 2001-2006

lan administrator for business week online, 2000-2001

help desk analyst for business week magazine, 1997-2000


professional experience


brooklyn college brooklyn , xxxxxx

engineering studies                                                                                                                                                                                 1980-1982

microsoft mcp, mcse, mcsa                                                                                                                                                                          2002

yyyyyy x. yyyyyy

8800 shore front parkway, apt. 5s rockaway beach, xxxxxx xxxxxx








hiring agent name


compaxxxxxx name


city/state/zip code




i am currently seeking a challenging career opportunity in a systems administrator capacity and am submitting my resume for your review.  in advance, thank you for your time and consideration.


as demonstrated in the accompaxxxxxxing resume, my professional qualifications include advanced knowledge of operating systems, hardware, software, and internet protocols/networking. i have effectively applied my technical skills and administrative knowledge toward a career with your compaxxxxxx. to complement this background, i offer expertise in troubleshooting a wide variety of technical issues.


as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future.







yyyyyy x. yyyyyy


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