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yyyyyy x. yyyyyy

(xxx-xxx-xxxx •



results-focused project manager specializing in driving multi-unit operations, building solid teams, initiating cost-effective improvements, handling high-volume finances, providing world-class client relations, and cultivating a strong brand image eager to offer experience toward maximizing an employer s bottom-line.



profile of qualifications


         top performer who expertly develops, analyzes, and manages diverse projects to maximize profits in coordination with key goals, including making decisions to reflect positively on business productivity and client satisfaction.

         out-of-the-box thinker who delivers effective project plans, nurtures valuable partnerships, and creates timelines to achieve objectives, along with overseeing wide-ranging initiatives in coordination with multiple stakeholders.

         integral leader who evaluates workflow methods to streamline project processes within deadline-driven situations.



key areas of expertise


project management                         process improvement            quality control processes                  client relations

best practice methodologies          regulatory compliance         vendor contracts / relations             financial / liability risk

testing / development phases      team building / training     policy / procedure development      workflow prioritization



professional synopsis


columbia management investor services (formerly riversource services), south portland, me                 2009 c present



         apply dynamic leadership talents toward serving as project lead on several initiatives via multiple acquisitions, including handling developmental phases, testing, dress rehearsal / mock trials, go-live events, and enhancements.

         manage project-based resolution of fall out issues from tests and rehearsals prior to conversion during a major acquisition which encompassed moving shareholder accounts across company profiles and operating systems.

         establish an operating system set up within a new environment, including conducting targeted discovery meetings to ascertain needs, identify stakeholders, plan resources, perform testing, and train leaders in new processes.

         bridge the gap between business needs and tech support by effectively translating initiatives on multiple project sides.

         support the compliant development of a customer identification program as required by the u.s. patriot act.

         direct tenured staff in processing shareholder and broker requests, and communicating with outside clients while providing growth and development opportunities by using diverse knowledge base and skills on projects.


seligman data corporation (acquired by riversource services), south portland, me                                           2002 c 2009


manager (2004 c 2009)

         expertly managed financial and liability risk to company and clients by assessing complaints and legal requirements, along with presenting case reports to legal teams to prepare for litigation or settlement resolution.

         liaised among anti-money laundering units to research money trails, customer verifications, and large cash reporting.

         monitored timeliness, accuracy and productivity for team members, supervisors, and managers to ensure strict compliance with all internal policies / procedures and securities & exchange commission rules / regulations.

         regulated contracts with outside vendors to provide specialty processing and staffing beyond standard contractual agreements, including conducting audit meetings and site visits for continued attainment of high-quality standards.

         coordinated unclaimed and abandoned property escheatment projects by conducting research on lost shareholders, organizing teams, managing workflow, and guaranteeing timely filing activities.

         conducted an annual uncashed check project which encompassed notifying clients, providing resources and / or training to staff, and maintaining reporting on success of projects.


supervisor (2002 c 2004)

         optimized operations efficiency by directing a unit responsible for written correspondence with shareholders, brokers / dealers, attorneys, and other parties, including training, managing, and mentoring staff at multiple sites.

         created stratification of roles based on skills and tenure, and worked with individuals to identify and attain goals.

         improved productivity by restructuring operations and streamlining department workflow, procedures, and tech support, along with reducing processing time by developing more automated processes via available it resources.



resume • page two

(xxx-xxx-xxxx •




professional synopsis (continued)


john hancock signature services, inc., albuquerque, nm / charlestown, ma / portsmouth, nh                          1999 c 2002


quality specialist written correspondence (2001 c 2002)

         built and sustained superior quality control for all outgoing correspondence, including reviewing productivity and accuracy of 16 associates, liaising between jhss and national quality review association, and spearheading the development of cross-functional super reps trained to handle all aspects of work activities to improve processes.


quality specialist call center (2000 c 2001)

         supported a call center s high-volume quality assurance department by managing large trade monitoring functions at a remote site, including mentoring customer service representatives, facilitating feedback to team leaders, maintaining accurate quality records and call volume reports, and providing supervisory floor coverage as required.


shareholder broker service representative (1999 c 2000)

         contribute sharp analytical abilities toward supporting internal registered representatives, shareholders, and external brokers / dealers for account transactions, legal requirements, and funds information, including working closely with sales representatives in researching client information, fund performance, and market conditions.

         recognized for job performance excellence via selection to relocate to nm location for start up of satellite agency.



education & technical summary


bachelor of science in public administration                                                                                                   university of maine


nicsa mutual fund industry specialist (2004) • previously licensed in life & health insurance


microsoft office suite • lotus notes • accurint • fsr • image • aspect director

dst • awd • encorr • cms • mailbl2000 • stamp2000 • internet applications






























yyyyyy x. yyyyyy

(xxx-xxx-xxxx •








hiring agent name


company name


city/state/zip code




i am currently seeking a challenging [ insert job title ] role, and am submitting my resume for your review.


i am excited to build a rewarding career with your company, and am confident that my broad range of professional skills can help to achieve your objectives.  i can offer 11 years of solid experience in high-volume project management, multi-unit operations, financial / liability risk assessment, process improvement, team building / training, and regulatory compliance, and am well-versed in all facets of quality control, vendor contracts / relations, workflow prioritization, and customer service.


to complement my background, please note that i hold a b.s. in public administration from the university of maine, and am a nicsa mutual fund industry specialist (since 2004).  i was also previously licensed in life & health insurance, and am proficient in numerous software to support the completion your project goals.


currently, as a manager for columbia management investor services (formerly riversource services), i apply my dynamic leadership talents toward serving as project lead on several initiatives via multiple acquisitions, including handling developmental phases, testing, dress rehearsal / mock trials, go-live events, and ongoing enhancements.  within this role, i established an operating system set up within a new environment, and conducted discovery meetings to ascertain needs, identify stakeholders, plan resources, perform testing, and train leaders in new processes.  i also bridged the gap between business needs and tech support by effectively translating initiatives on multiple project sides.  as this is just a sampling of my job history, please kindly refer to my enclosed resume for additional experience.


you will find me to be a results-focused professional who can contribute a track record of organizing complex projects, defining key priorities, and meeting critical targets.  in addition, i can recruit, develop, and manage teams within fast-paced, deadline-driven environments while streamlining project processes to increase productivity, efficiency, and quality.  for the sum of these aforementioned reasons, i believe i will prove to be an incredible asset to your company.


i look forward to hearing from you, and thank you in advance for your consideration.






lori lapointe ballard

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