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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 • (xxx-xxx-xxxx •


Detailed-focused leader specializing in analyzing key data, directing high-level projects, initiating cost-effective processes, and providing world-class client services eager to offer talents toward maximizing an employer s success.


Profile of Qualifications


Strategic Analysis / Planning • Regulatory Compliance • Status Reporting • Project Management • Requirements Gathering Technical Writing • Quality Control • Formal Validation • Business Communications • Insurance Enrollment / Claims


         Integral leader who coordinates, analyzes, and interprets operational data to optimize profits in coordination with company goals, along with streamlining processes and handling multiple tasks within high-pressure, deadline-driven situations.

         Out-of-the-box thinker who offers expertise working in various aspects of the insurance industry from claims and client relations to enrollment and testing, and contributes two years experience working in an FDA-regulated environment.


Professional Synopsis


Business Analyst, Health Partners, Philadelphia, PA                                                                  2009 C Present


         Utilize broad scope of industry knowledge and dynamic business acumen to direct successful completion of comprehensive testing efforts and software set-up, including handling all technical writing of business requirements.

         Expertly analyze and audit critical operational data, along with liaising among outside business areas to understand and document workflow and perform formal validation sign-off processes of project testing deliverables.


  Developed and tested system changes to meet and / or exceed determined needs, along with supporting production with go-live activities, preparing training documents for users, gathering and defining business requirements, and performing system configuration and set-up for process improvements.


Senior Test Analyst, Accenture Technology Solutions, Philadelphia, PA                                        2007 C 2009


         Strategically steered project testing efforts encompassing resource management, project monitoring and control, risks / issues management, and quality control, including executing formal validation sign-off processes of testing deliverables.

         Coordinated efforts as primary point-of-contact between offshore test team and other project participants (e.g. development, business analysis, project management) to maintain alignment of testing efforts to the larger program.


  Led a top-performing offshore team in all testing efforts, including consistently meeting and / or exceeding project deadline dates while effectively preparing details-focused training documents for users.


Senior Business System Analyst, Independence Blue Cross Family of Companies, Philadelphia, PA   2002 C 2007


         Contributed sharp analytical abilities toward developing core test deliverables (e.g. test scripts, conditions, data) necessary for verification of modifications and enhancements to the Power MHS enrollment, provider, and claim system.

         Communicated with MHS project team members and stakeholders to provide status updates regarding progress (e.g. quality assurance, regression, user acceptance) in alignment with enhancements / modification to key technical designs.


  Established cross-functional relationships necessary to execute assigned tasks, including performing presentations explaining system modification of MHS to project members, leads, and management.

  Served as subject matter expert in the area of IBC claims, enrollment, and government processes / practices.


Education & Technical Summary


Bachelor of Science in Nursing (Projected 2014)                                                                    LaSalle University

Certificate in Electrocardiology (Honors Graduate)                                                                   National School


AS 400 • EDMS • Microsoft SharePoint • Siebel • Jira • Web Applications

Mercury Quality Center • SQL Navigator • Toad • Informatica • Claim Check

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