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4841 bridgedale ave. - memphis, tn 38118


yyyyyy x. yyyyyy

yyyyyy x. yyyyyy

productive, quality-oriented professional eager to contribute exceptional project management, organization and customer relation skills toward optimizing operations of a progressive organization.


ø  offer extensive experience in operations management, training and quality assurance, with comprehensive customer service background.

ø  effectively develop and implement targeted action plans to maximize productivity, efficiency and performance.

ø  dynamic communication, presentation, relationship building and problem-solving abilities.

ø  excel at interacting with broad populations including senior management, staff and customers.

ø  ability to operate rf.

ø  solid knowledge of lean management principles and practices.

ø  ensure customer service and satisfaction is afforded highest attention and priority.

professional experience

hot request lead - km logistics, memphis, tn                                                                               2005-2008

  contributed strong analytical and problem solving skills in conducting comprehensive research and analysis of orders that are needed for customers on high demand.

  proficiently completed all jobs, with strong focus on optimizing productivity, efficiency and timeliness.

  actively supported senior management in leading, training and motivating a group of 25-30 employees, playing an instrumental role in the development of top performing team members.

  applied sharp business acumen toward defining policies to boost overall performance; provided daily operational review/quality control to senior management regarding customer requirements.

  successfully promoted superior service and exceptional customer satisfaction by promptly resolving issues and preventing escalation.


casino cashier - ballys, robinsonville, ms                                                                                      2004-2005

  exhibited advanced communication and interpersonal relation skills in taking orders, serving restaurant patrons and assisting at the cash register.

  effectively coordinated and facilitated customer orders, emphasizing customer service, accuracy and attentiveness.

  handled customers complaints by identifying the issue and providing prompt and efficient resolution.


assembler - williams-sonoma, memphis, tn                                                                                   2003  

  successfully met and/or exceeded quota standards, demonstrating exceptional dedication and focus in achieving operational goals and timelines.

  packed orders for shipment to customers, ensuring accuracy and completion while meeting critical deadlines.


hippa certified
gun and forklift certified

cpr certified

professional development/training

remington college (memphis , tn)

successfully completed courses including: medical assistant, medical billing and coding, insurance claims, phlebotomy, cpr and hippa.

technical skills

microsoft excel, powerpoint & word; lotus notes; creating formulas


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