ø  strong analytical background with the ability to work independently on multiple research projects with specialized knowledge of counseling methodologies, group and individual therapy sessions, management / employee relations, as well as specific communication protocols designed to facilitate positive outcomes.   

ø  competent leader and mentor who is able to create a team environment, including building collaborative relationships, training peers to perform at maximum efficiency, and the capacity to form cross-functional coalitions in order to ensure knowledge is shared across departmental lines.

ø  excel in defining and implementing policies, procedures and operational systems that boost productivity, efficiency and quality of operations.

ø  utilize extensive knowledge of scientific equipment to measure and quantify viability of research.

ø  consistently focus on ensuring development of high-standard research methodologies. 

ø  proven ability to adapt strong research skills to diverse organization needs.

ø  assist individual and commercial clients in handling crisis situations by securing the appropriate internal or external services.

ø  maintain objectivity and controlled emotional involvement in dealing with all clients.

ø  exhibit a comprehensive understanding of the product portfolio and deliver service within the defined parameters of each client's contract.

ø  proactively research literature and attend conferences as well as review best practices to provide optimal service.

 

 

ø  led an integration team in restructuring the functions of two key departments, resulting in quicker response times to client needs.

ø  reviewed client survey feedback to identify trends and direct efforts to resolve correctable concerns.

ø  developed knowledge sharing system to better track and record frequently accessed resources.

ø  designed an orientation and training program for a local business to better attend to customer needs and meet fiscal goals.

 

 

 

 

eap specialist, united behavioral health                                                                               2005-present

 

  primary responsibilities include providing telephonic counseling service to clients, using a solution focused approach. additional functions and accomplishments include;

  providing management consultations to supervisors regarding employee concerns.

  received multiple spot bonuses and accolades for contributions to the team and department.

  recognized for work on site employee enrichment committee, which plans activities to help boost morale in the workplace.

 

mba career counselor, drexel university                                                                                2004-2005

 

  primary responsibilities included presenting career related workshops to graduate students and alumni.  additional functions included;

  provided career guidance and counseling through interview-style assessment and tools.

  tracked employment obtained by graduates and salaries to help promote the college as well as measure achievements of the recent graduates.

 

worklife consultant, ceridian-plymouth                                                                                  2001-2004

 

  primary responsibilities included offering employee assistance program and work-life services to clients and families on a variety of issues, which included childcare, personal issues, and work stress.  additional functions included;

  served as college coach to assist clients and family members with researching college options and related career choices.

  led cross-functional team in a project to allow for more cohesive work between departments.

  also was involved in quality assurance project to review feedback given by clients on services received, to help improve overall service.

 

earlier experience

 

- business solutions group representative, vertical net, llc                                               2000-2001

 

- advertising sales representative, college directory publishing                                           2000-2000

 

- contract therapist, delta-t group                                                                                          1999-1999

 

- information services coordinator, hay group                                                                      1999-1999

 

- customer consultant, peco energy                                                                                      1995-1999

 

 

n m.a. c clinical counseling psychology, la salle university

- concentration in industrial & organizational psychology

n b.a. - psychology, temple university

n currently pursuing lpc licensure (pending examination results)

 

 

n member, psi chi, national honor society in psychology

n member, national career development association (ncda) / affiliate of american counseling association