Yyyyyy x. yyyyyy
Experienced and Effective General Management Leader
Business Operations / Marketing / Employee Development / Fiscal Accountability
Experienced and Ambitious Hospitality Industry Operations Professional with a track record of driving aggressive business operations and revenue growth strategies. Extensive experience in hiring, training and mentoring of staff. Proven ability to build and maintain valuable business relationships with customers, vendors and co-workers. Thrive in a fast-paced, high volume atmosphere with the ability to consistently adapt to the needs of the business. Seeking a General Management position with an organization that values tenacity and strong leadership.
Ability to Work in a Fast Paced Environment
Build and Maintain Relationships
Create and Execute Business Plans
Dedication to Customer Service Satisfaction
Define Measurable Results
Develop Marketing Initiatives
Drive Key Business Initiatives
Exceed Goals & Objectives
Excellent Communication Skills
Flexible Approach to Working Hours
Honest, Reliable, Dependable
Manage Multiple Tasks Effectively
Presentation, Delivery & Public Speaking
Problem Solving & Customer Service
Quick to Learn New Technology
Strong Attention to Detail
Training and Mentoring Staff
Holiday Inn Crowne Plaza/Howard Johnson, Newark, XXXXXX (2004 To Present) - Operations Manager
w Oversee day to day business operations for 3 hotels; manage employee performance initiatives, front desk, housekeeping, maintenance and business operations functions including invoicing, AP/AR, payroll, general ledger reporting, purchasing and P&L accountability.
w Create an atmosphere of professionalism with a focus on customer relations; secure group sales functions, banquet facility management, coordinate special events, and ensure that each guest receives a world-class customer service experience.
RGIS Inventory Specialist, Union, Xxxxxx (2000 to 2004) C Area Manager
w Performed inventory control duties for retail and grocery locations; managed staff scheduling, planned pre-inventory strategy with store management team, and prepared inventory counting equipment for each project.
Holiday Inn, Newark, XXXXXX (1996 to 2000) C Front Office Manager
w Managed client relations and guest check in and check out procedures for busy hotel; interacted with each hotel department to ensure staffing needs were met, handled cash and credit card payment and handled complaints and requests.
Radisson Hotel, Newark, XXXXXX ( 1995 to 1996) C Night Manager
Marriot Hotel, Newark, XXXXXX (1994 to 1995) C Night Auditor
AVIS Rent A CAR Inc., Newark, XXXXXX (1989 to 1997) C Sales Agent
Al-Shamsi Travels, Dubai, UAE(1983 to 1985) C Travel Agent
Education/ Professional Development
Kean University - Bachelor of Business Administration Major with a concentration in Business Organization & Management
Sawyer Business School - Diploma in Travel & Tourism, Ticketing/ Reservation and
Karachi Institute, Karachi, Pakistan - Certificate Course in Tourism & Hotel Management
Swiss Air, Emirates, Gulf Air and Sabeena - Intermediate Ticketing and Tourism Course
Fidelio/Opera/Light Speed/Galaxy & MSI Hotel Management System Software
Yyyyyy x. yyyyyy
<Hiring Contact Name>
<City, ST Zip>
Dear Mr./Ms. ____:
I have exxxxxxoyed considerable success in my career as a Hospitality Industry Management Professional, but I am ready to move onto new challenges and opportunities. I am convinced after reading the positing for <position here>, that I am the ideal candidate for the job.
During my career in Hospitality industry, I have gained considerable training and mentoring, program development and relationship building experience. I have a track record of improving business processes, leading employee development initiatives and driving productivity and profit goals. My combination of education and professional experience has helped me become a business leader, and I feel confident that adding me to your team would be beneficial to us both.
The accompanying resume can give you an overview of my potential for making a worthwhile contribution to <firm or company name>. You will see that I have a consistent track record of success, and my ability to motivate and mentor others is equal to my ability to cultivate valuable business relationships.
I am very interested in becoming a part of <organization> after reading the job description on <where it was posted here>. I ll be calling your office within ten days to inquire on the status of my application. If you need to reach me before then, please contact me at the number listed above.
Thank you for your time and consideration.
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