yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

phone: (xxx-xxx-xxxx

cell: (xxx-xxx-xxxx

email: abc@xyz.com       

 

objective                                                      

 

~ results-driven leader with senior-level background in property/hotel management eager to contribute extensive industry expertise as well as dynamic operations, administrative and business development skills toward actively supporting an organization in maximizing performance. ~

 

areas of expertise                                       

 

         operations management 

         guest service & satisfaction

         inventory management & control

         profit and loss administration

         managing unions/organized labor

         sales/marketing and advertising

         staff hiring, training & management

         policy , procedure & budget compliance

         hotel openings & new ownership

         guest recognition/loyalty programs

 

professional experience                            

 

furnished quarters, jersey city, nj, 2008

general manager

• proficiently spearheaded daily business operations for luxury corporate housing portfolio consisting of 254 apartments across 14 buildings.
• leveraged exemplary relationship-building talents to heighten online presence and strengthen community awareness.
• successfully steered lease and vendor contract negotiations to optimize revenue and bottom-line profitability.
• boosted sales revenues by 12% and slashed overall costs by 24%.

 

portland square hotel, new york, ny, 2005 to 2008

general manager

• brought on board to oversee operations and devise new sales and marketing strategy for 147-room hotel during and subsequent to property purchase; expertly managed human resources, accounting, sales, marketing, and housekeeping employees.
• diligently conducted extensive market and competitor research.
• applied first-rate communication skills to negotiate new, cost-effective contracts with vendors.
• created and implemented departmental sops (standard operating procedures), budget, and p&l (profit and loss) system.
• in 2006, increased annual revenue 20%, adr (average daily rate) 28%, and occupancy 12% yoy; further grew revenues an additional 20%, adr 19%, and occupancy 4% yoy in 2007.

 

remington hotel corporation, 2004 to 2005

general manager

• tasked with directing daily operations of 2 hotels, assuming all responsibility for revenue growth, market penetration, asset management, budget administration, and cost control.
• exercised outstanding leadership talents to strengthen team cohesiveness and productivity through training and support programs.
• demonstrated exceptional versatility in performing all human resources and accounting functions.

 

continued

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professional experience continued

 

hotel wolcott, new york, ny, 1999 to 2004

general manager

         supervised activities of all departments spanning front office, housekeeping, maintenance, sales, accounting, and reservations.

         administered budget and vendor contracts/relationships, and navigated efficient and effective business operations for 210-room property.

         managed, motivated and directed staff of 25, consistently ensuring attainment of all financial goals.

         increased profit and occupancy levels, enhanced revpar (revenue per available room) and adr, and successfully reduced fixed and variable expenses.

         played an integral role in staffing efforts by conducting job interviews, making hiring decisions, arranging training, and completing performance evaluations and termination decisions.

 

hilton hotel, fort lee, nj, 1997 to 1999

director of front office operations

• merged strong organizational and prioritization skills to drive highly efficient and attentive front desk operations encompassing pbx, bell stand, and reservations for 235-room hotel.
• managed, trained, coached and evaluated department of 24 personnel.
• established and aggressively attained revenue goals, and consistently remained below departmental budget.
• resourcefully leveraged yield management tools featuring 14/30/60 day forecasting to effectively increase revpar and adr.
• actively participated on hotel s quality assurance committee.

 

park central hotel, new york, ny, 1996 to 1997

front office manager

• quickly promoted to front office manager for 1200-room hotel based on exceptional skills in guest service, process improvements, staff management, and sales savvy; directed efforts of 50+ employees.
• instituted methods of reducing room revenue errors, maximizing adr and room integrity, and elevating overall guest service and satisfaction.

 

earlier experience:

 

front office manager, amsterdam court hotel, new york, ny, 1995 to 1996

assistant hotel manager, portland square, herald square hotels, new york, ny, 1990 to 1995

front desk agent, ramada inn hotel, binghamton, ny, 1985 to 1990

related education / certifications         

 

certified fire safety director,  fire department of nyc, 1993 ~ certificate of fitness (fsd), 2008

 

cpo c certified pool operator, suffolk county, 2004

 

gm certification / cendant corporation, 2004

 

gm certification / remington hotel corporation, 2004

 

computer skills                                           

 

wordpro; lotus 123; approach; microsoft word and excel; instar; geac; hilstar/hiltron; cls; msi; daytrack accounting software; salesforce

 

yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

phone: (xxx-xxx-xxxx

cell: (xxx-xxx-xxxx

email: abc@xyz.com       

 

 

 

 

 

 

date

 

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

i am currently seeking a challenging career opportunity in a <insert job title/position> capacity and am submitting my resume for your review.  in advance, thank you for your time and consideration.

 

as indicated in the accompanying resume, i bring to you a seasoned background in directing hotel operations, significant experience in personnel development and management, and an exemplary blend of talents in financial administration, human resources, sales and marketing, budgeting, relationship-building, and negotiating vendor contracts. to complement these qualifications, i offer polished communication, forecasting, and presentation skills which are paramount as a <insert job title/position>.

 

as a proactive contributor to your organization, you will find me to be a self-motivated professional and stellar leader committed to supporting you in achieving your objectives through dedication, loyalty, and proven skills in maximizing guest/customer service and satisfaction. i am confident that i could be a valuable asset to your company, and look forward to interviewing with you in the near future.

 

sincerely,

 

 

 

yyyyyy x. yyyyyy  

 

 

 

 

 

 

yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

phone: (xxx-xxx-xxxx

cell: (xxx-xxx-xxxx

email: abc@xyz.com       

 

 

 

 

 

date

 

 

interviewer s name

title

company name

address

city/state/zip code

 

dear__________________:

 

it was a pleasure (speaking with you/meeting with you) on [insert date here]. i would like to take this opportunity to thank you for the time you spent with me, as well as to express my appreciation for the information you offered. i am still very interested in the [insert name of position] position, and i am convinced that it is the right job for me. i feel my background and qualifications prepare me well for the challenges and responsibilities we discussed.

 

the position as you described it to me would combine my strong skills in [insert two skills or qualities here].  this would allow me to make the same valuable contribution to your organization as i ve made to my past employers a win-win proposition for both of us.

 

(choose one of the two paragraphs below, depending on whether or not you have, or have not yet, interviewed with the person)

 

(i am eager to meet with you in person to further discuss my background and qualifications. please feel free to contact me at the above phone numbers so we can continue the discussion we began over the telephone.)

 

(again, thank you for considering my qualifications. i enjoyed our talk, and am available at any time to provide you with any more information you may need. i look forward to hearing your decision.)

 

sincerely,

 

 

 

yyyyyy x. yyyyyy