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xxx-xxx-xxxx • abc@xyz.com

 

career objective

versatile business professional eager to contribute broad-scope experience toward supporting a dynamic organization in maximizing bottom-line performance.

profile

 

• offer solid and progressive hospitality experience, including expertise within customer service, sales support and administrative capacities.
• in depth expertise in client-focused industries focused on delivering world class customer service.
• capable of staying focused and maintaining a calm demeanor in high-pressure situations while exhibiting high quality, diplomatic customer / client services interaction both in person and via telephone.
• adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
• apply sharp problem-solving proficiencies, intelligent business acumen, and cost-effective strategies, along with exceptional written and verbal communication skills, to any professional environment.
• dynamic communication, organization, leadership, and relationship management skills.

 

professional experience

 

hotel concierge turning stone resort & casino                                                                2005-2009

• sharp business acumen and experienced in managing broad scope of guest service operations, from transportation, personal services tours and reservations for overnight accommodations, spa treatments, dinner reservations and golf tee times.
• consistently ensured delivery of quality customer service vital to sustaining and growing clientele base.
• managed a broad range of administrative operations, including vendor information updates, communication and project logs.
• responsible for the selection and purchase of tickets, flowers, gift baskets, and specialty items on behalf of guests.

 

front desk receptionist turning stone resort & casino                                                    2004-2005

• actively welcome guests to facility, supervises registration and check-out to ensure timely and accurate customer service.
• effectively managed a wide variety of guest assistance operations, from cash handling to guest request fulfillment and all client communication.
• hand-selected as 1 of 3 finalists for the new york state hospitality & tourism award.

 

customer service representative david s bridal                                                                   2008-2009

• successfully steered sales operations to generate high volume growth and revenue.
• actively collaborated in operational functions such as greeting customers, scheduling appointments and assisting with sales to cash handling, customer service and registering clients.

 

intern walt disney world                                                                                                            2003

• served as intern with the caribbean beach resort in the food & beverage department as a cashier and also food server, consistently ensuring customer satisfaction.

 

professional education

 

certified butler training turning stone resort & casino                                                           2007

coursework in liberal arts onondaga community college, syracuse, ny                                   2003

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date

 

 

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

i am currently seeking a challenging career opportunity in a (insert job title) capacity and am submitting my resume for your review.  in advance, thank you for your time and consideration.

 

as demonstrated in the accompanying resume, my professional qualifications include experience in hospitality, administrative support and customer service. an examination of my credentials will confirm that i am a skilled professional who thrives in a challenging work environment. i am driven, independently motivated, and results-oriented. i enjoy a challenge and work hard to achieve success. it is my practice to operate within a strict conduct of professionalism and integrity with my clientele. to complement this background, i offer dynamic communication, organization and relationship management skills.

 

as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  i am confident that i could be a valuable asset to your company, and look forward to interviewing with you in the near future.

 

sincerely,

 

 

 

 

 

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