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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx •



health information management professional eager to contribute software management expertise as well as strong patient service skills toward actively supporting an organization in maximizing performance in a healthcare environment.




  • recent graduate with a bachelor s in health information management with experience in management, customer service and health information software.
  • in depth training in ambulatory workflow analysis, clinical operational processes and business needs of the healthcare environment.
  • adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
  • apply sharp problem-solving proficiencies, intelligent business acumen, and cost-effective strategies, along with exceptional written and verbal communication skills, to any professional environment.
  • capable of staying focused and maintaining a calm demeanor in high-pressure situations while exhibiting high quality, diplomatic customer / client services interaction both in person and via telephone.
  • demonstrate strong abilities in handling multiple projects simultaneously, meeting tight deadlines and working in a fast-paced professional environment.
  • skilled at performing independently or within a team to exceed all operational goals and objectives.
  • dynamic communication, analysis, problem-solving, and relationship management skills.


professional experience

dental office manager atlanta dentistry by design                                                                2006-present

  • actively spearhead all office operations, successfully increased accounts receivable by 35% and decreased missed appointments by 15%.
  • effectively direct 3 staffers, while managing appointment scheduling and insurance claim processing.


office manager national water & sewer, llc.                                                                              2002-2006

  • sharp business acumen and experienced in managing broad scope of operations, from handling accounts receivable/payable and payroll to processing payroll, vendor relations and customer service.


marketing/account manager econo-check corporation                                                               1997-1999

  • successfully coordinated the design and production of eye-catching marketing material for mass mailings to obtain new programs members.
  • facilitated productive vendor relationships to achieve competitive pricing and boost bottom-line profitability.


application specialist health systems resources                                                                        1996-1997

  • responsible for testing software support issues, implementing software installation and providing end-user training for clients.
  • contributing writer for the medical record management component of the software training manual.


customer support analyst milner business products                                                                  1993-1996

  • consistently ensured delivery of quality customer service vital to sustaining and growing clientele base.
  • served as liaison between company and hospitals, assisting in the implementation of lanier dictation, transcription and chart tracking systems within the healthcare environment.


professional education


bachelor s of science in health information management university of alabama at birmingham

registered health information administrator american health information management association

medical billing and reimbursement course name of certifier

member american health information management association
member georgia health information management association

yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx •









hiring agent name


company name


city/state/zip code




i am currently seeking a challenging career opportunity in a healthcare information management capacity and am submitting my resume for your review.  in advance, thank you for your time and consideration.


as demonstrated in the accompanying resume, my professional qualifications include experience management, patient services and health information software. an examination of my credentials will confirm that i am a skilled professional who thrives in a challenging work environment. i am driven, independently motivated, and results-oriented. i enjoy a challenge and work hard to achieve success. it is my practice to operate within a strict conduct of professionalism and integrity with my clientele. to complement this background, i am a recent graduate with a bachelor s in health information management.


as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  i am confident that i could be a valuable asset to your company, and look forward to interviewing with you in the near future.










lisa baker

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