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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx •


versatile business professional eager to contribute broad-scope experience toward supporting a dynamic organization in maximizing bottom-line performance.



  • respected manager offering solid and progressive experience in business operations, personnel development/training and customer service capacities.
  • in depth experience in client-focused industries focused on delivering world class customer service.
  • adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
  • apply sharp problem-solving proficiencies, intelligent business acumen, and cost-effective strategies, along with exceptional written and verbal communication skills, to any professional environment.
  • capable of staying focused and maintaining a calm demeanor in high-pressure situations while exhibiting high quality, diplomatic customer / client services interaction both in person and via telephone.
  • demonstrate strong abilities in handling multiple projects simultaneously, meeting tight deadlines, and working in a fast-paced professional environment.
  • dynamic communication, presentation, problem-solving, and relationship management skills.

professional experience


starbucks coffee company                                                                                                                     2001-present

store manager

coffee master

classroom facilitator

labor management specialist

host store manager

manger coach mentor

  • actively served as manager of numerous high-volume stores, ensuring cohesive delivery of the starbucks experience to all clientele.
  • sharp business acumen and experienced in managing broad scope of operations, from sales/ marketing, customer service and hr to procurement, vendor relations and accounting/finance.
  • successfully steered sales operations to generate high volume growth and revenue; consistently held the highest comp sales in the region at 29%. 
  • effectively hired, trained and directed 50-member staff and actively collaborated in human resource operation functions such as trained new hires, evaluating performance and providing guidance/mentoring to struggling managers.
  • strategically promoted mentored 5 shift supervisors to assistant managers and on to store manager. 
  • facilitate client-focused, service-oriented environment vital to maximizing customer satisfaction and retention.
  • hand-selected to present at district meetings on a broad range of topics, including training, development, time management, planning, and organization. 


professional education

bachelors of science in business and human resources university of phoenix                                            present


coursework in business coastline community college                                                                                      2010

massage therapist certificate the american institute of massage therapy                                                          2002


coursework in business orange coast college                                                                                                 2001

servant leadership workshop
situational leadership workshop
franklin covey focus workshop
increasing human effectiveness workshop

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