yyyyyy x. yyyyyy

(xxx-xxx-xxxx • abc@xyz.com

 

 

results-focused new business development leader specializing in providing world-class customer service, driving operations growth, initiating innovative marketing campaigns, and cultivating a strong brand image with superior quality eager to offer 14+ years experience toward maximizing an employer s bottom-line performance.

 

profile of qualifications

 

         out-of-the-box thinker who builds top-performing teams, identifies lucrative sales opportunities, defines targeted marketing strategies for capturing new accounts, develops an existing client base, and attains solid leveraging in competitive territories.

         excellent communicator who seamlessly interfaces with all business representatives and clientele through to executive level.

         integral leader who profitably plans, prioritizes, and manages diverse assignments within fast-paced, deadline-driven situations.

         ambitious self-starter who demonstrates superior attention-to-detail and sharp analytical abilities toward achieving set goals.

 

key areas of expertise

 

quality team building            advertising / marketing             loss prevention / security                  customer / vendor relations

training / development        business-to-business sales         quality assurance / control              escalation / conflict resolution

operations management        strategic analysis / planning      kpi metrics / six sigma / lean         regulatory / contract compliance

 

professional synopsis

 

 

vice president of marketing

         job duties.

 

 

territory program lead (2009 c 2010)

         applied dynamic leadership talents toward ensuring a technical call quality program adhered to organizational slas, including recruiting, training, and managing a top-performing team servicing 80,000+ customers; developing an international staff to leverage company resources and reduce transactional costs; and creating a solutions-focused overall dialer ar strategy.

         decreased past due ar 50% within 1^st 30 days of role, and achieved 80% collections efficiency for a $54-million portfolio.

         contributed strong communication skills toward actively building partnerships with 3^rd party vendors to meet ar goals.

 

contract manager / ariba administrator (2007 c 2009)

         drove business growth by managing $250 million in transaction volume, including resolving internal / external issues, screening customers for on-boarding, and guaranteeing compliance with contractual obligations to boost retention rates up to 40%.

         cut edi core team transactional costs for purchase orders and invoicing by 36% with $3 million in annual savings, along with producing $108 million in annual revenue and refining contract terms / conditions for an additional $900,000 in monthly revenue.

         initiated an indirect process with direct process cost savings of $350,000 annually, an automated cancellation process that achieved a 70% reduction in cycle time, and an audit form that shifted accountability to partners to decrease defects by 82%.

 

contact center training manager (2005 c 2007)

         improved contact center operations by evaluating new hires to ensure organizational objectives were mastered, along with developing rigorous training programs to identify staff strengths / weaknesses which ultimately generated a 1% turnover rate.

         maximized center-wide productivity by directing a high-volume call quality program, including decreasing call volume by 26% for an annual savings of $900,000+, reducing cost-per-contact by 67% for inbound billing inquiries, achieving 83% fcr for inbound customer calls, and creating help desk for partner channels which decreased dispute resolution cycle time by 57%.

         achieved a 97% collections efficiency average within a $10-million portfolio and performed root cause analysis on 360+ ar.

         created an innovative customer incentive program that attained a roi of $5,000 for every $1.00 invested.

 

yyyyyy x. yyyyyy

(xxx-xxx-xxxx • abc@xyz.com

 

 

 

resume page two

 

professional synopsis (continued)

 

 

inbound orders representative (2004 c 2005)

         demonstrated solid multitasking abilities toward processing inbound order requests and regularly developing new sales opportunities for continued business success within competitive markets, including attaining status as #1 in nation for up-sales.

 

 

marketing vice president

         strategically steered the identification, development, and evaluation of key business strategies based on knowledge of company objectives, market characteristics, and cost / mark-up factors to include leveraging search engine enhancement vendors; building relationships with local radio stations to improve profits; and organizing a results-driven team of associates.

 

 

director of security

         utilized broad scope of professional services knowledge toward providing security for multiple ipep venues, including decreasing alcohol shrinkage via surveillance implementation, reducing cost of armed security by creating a competitive environment among vendors, and achieving a cost savings of $120,000 annually by developing an effective in-house staff.

 

 

restaurant manager

         led all facets of restaurant sales and profits growth by directing cross-functional training programs; developing a customer-focused attitude; executing merchandising and operational initiatives; and surpassing individual product / services sales targets.

 

 

sales representative

         achieved advantageous sales by approving purchase requisitions and selecting top vendors, including reviewing competitor pricing and products to guarantee competitive edge; attending industry tradeshows; and creating unique marketing campaigns.

 

additional professional roles held prior to 1996

 

education & technical summary

 

b.s., history / education                                                                                                                                   cumberland university

 

sap • cms • iex • ms visio • minitab • order management software • callvisor asai • nice systems • avaya technology

 

professional affiliations

 

international alliance of avaya users (inaau) • call center network group (ccng) • boys & girls of america