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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx •



proficient hotel management professional eager to contribute leadership expertise as well as strong guest service and satisfaction skills and communication talents toward actively supporting an organization in maximizing performance.




  • broadly trained and highly disciplined hotel management professional qualified to provide guest service, human resources, sales, and finance expertise to the hospitality industry.
  • strong forecasting skills, successfully hit 90% of monthly budget with a 50% follow through with all expenses.
  • proven track record of improving revenue by 10-20% during a recession; effectively sold 5000 rooms over last year s revenue.
  • in depth experience in client-focused industries focused on delivering world class customer service; oversaw the improvement of service levels from 30% to 90%.
  • drove overall hotel improvements from 23rd to 5th in company rankings for revenue, service and mystery shops.
    consecutively met each pay roll budget for 18 months, while minimizing overtime and labor turn over from 80% to 3% in two years.
  • recognized by managers as dependable and reliable professional, with a proven track record of hard work.
  • recipient of the michael harrell award august 2004 by residence inn by marriott hilton head island.

professional experience

assistant general manager/regional service coach hampton inn bwi                                        2007 cpresent

  • sharp business acumen and experience in managing broad scope of operations, from departmental scheduling, expense control and budget reviews to p&l reconciliation, sales reviews/leads and audit inspections.
  • effectively recruit, hire and train personnel and actively collaborate in human resource operation functions such as employee training, evaluating performance and providing guidance/mentoring.
  • serving as hotel service coach, organize appreciation parties for employees on birthdays and holidays.
  • proficiently handle a broad range of financial operations, including charge backs, tax exemptions, accounts receivable, direct billing, e-verification/adp online i -9s, and service recovery (100%).
  • tasked with overseeing the service performance at 9 other hotels, including coaching, training and bonus calculations.


director of housekeeping hampton inn bwi                                                                                                    2006-2007

  • spearheaded all departmental meetings, while also managing inventory, supply orders and hotel inspections.
  • oversaw a broad range of personnel operations, from recruiting and training to evaluations and motivation.
  • facilitated productive vendor relationships to achieve competitive pricing and boost bottom-line profitability.


rooms division-operations manager residence inn by marriott hilton head                                               2005-2006    

  • actively managed all housekeeping and front office operations, including guest services, inventory, and training.


front desk manager residence inn by marriott hilton head                                                                         2005-2006       

  • serving as manager on duty, efficiently handled personnel training, service coaching, accounting, human resources, and qa inspections to ensure guest satisfaction.


guest service representative residence inn by marriott hilton head island                                                2003-2005

  • consistently ensured delivery of quality customer service vital to sustaining and growing clientele base.


management trainee kenya utalii college                                                                                                 2003

  • trained in a broad range of operations, from front office and housekeeping to marketing and food control.


administrative assistant/marketing assistant computer frontiers                                                               2000-2003

  • successfully steered sales operations to generate high volume growth and revenue; increased sales 10-20%.

professional education


hotel communication skills and accent modification successfully speaking                                                       2008

hilton head island hospitality ambassador university of south carolina                                                             2006

bachelors of arts in catering and hotel management makerere university kampala, uganda                 2003

certification in inter-cultural hospitality skills american hospitality academy                                                       2003

yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx •











hiring agent name


company name


city/state/zip code




i am currently seeking a challenging career opportunity in a hotel management capacity and am submitting my resume for your review.  in advance, thank you for your time and consideration.


as demonstrated in the accompanying resume, my professional qualifications include experience in guest service, human resource and operations departments. an examination of my credentials will confirm that i am a skilled professional who thrives in a challenging work environment. i am driven, independently motivated, and results-oriented. i enjoy a challenge and work hard to achieve success. it is my practice to operate within a strict conduct of professionalism and integrity with my clientele. to complement this background, i offer dynamic communication, organization, administration, and relationship management skills.


as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  i am confident that i could be a valuable asset to your company, and look forward to interviewing with you in the near future.









yyyyyy x. yyyyyy

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