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Yyyyyy x. yyyyyy

2904, 85 Thorncliffe Park Drive ▪ Toronto, ON M4H 1L6 xxx-xxx-xxxx ▪


Results-driven Management Professional eager to apply dynamic business development, extensive retail management experience and strategic marketing skills toward a managerial position in the service industry


Highlights of Qualifications


Ø  Recruiting, training and developing staff to high performance levels

Ø  Scheduling employees in accordance to customer traffic and demand

Ø  Excel in developing strategic merchandising plans to ensure revenue objectives are attained

Ø  Experienced in cost-control measures and inventory control to maintain optimum profitability

Ø  Proven ability to provide outstanding customer service and develop loyal client base


Professional Experience


General Manager, Steamworks Toronto                                                                           2004 C Present           

  Successfully increased profitability of the men s spa during economic downturn

  Effectively oversee full-scope responsibilities for operational and financial performance including, budgeting, accounting, marketing & advertising, inventory control, staffing and maintenance

  Build strong workforce by promoting team work and professionalism; resolve employee conflicts

  Limit disruption to daily club operations during extensive renovations; direct and manage club renovations and construction projects in a timely manner


President and Co-Owner, LoganSienna Design                                                               2003 C Present           

  Recognized in the Toronto Star for exceptional design and renovation of residential properties

  Ensure top-quality results by hiring and overseeing contractors and craftsmen for the duration of the project

  Maintain the highest quality of craftsmanship and attention to detail while remaining within budget and adhering to all provincial building codes

  Provide exceptional customer service and uphold customer satisfaction through daily communication with clients; proactively address, troubleshoot and resolve any concerns


Manager, Body Body Wear                                                                                                 2000 C 2003

  Played a solid role in increasing revenue while effectively overseeing all management duties including staffing, scheduling, accounting, inventory control and visual merchandising of store

  Enhanced customer loyalty and satisfaction while resolving customer complaints and concerns

  Oversaw inventory management for all store locations by monitoring and ordering inventory to maintain optimal stock levels while controlling overhead costs


Manager / Buyer, Pauline Book and Media                                                                           1992 C 2000

  Increased store profitability in a new territory beyond initial projections by effectively overseeing full-scope responsibilities for the store including, hiring, scheduling, inventory control and accounting

  Played an instrumental role in successfully opening and launching a second store location

  Built critical wholesaler relationships while selecting and purchasing merchandise for two store locations

  Improved store esthetics by developing all visual merchandising for two stores


Education and Professional Licenses


Toronto Fire Academy, Toronto, ON                                                                                               1999

  Fire Service Career Preparation Certificate, Hazardous Materials & W.H.M.I.S. Certificate, St. John s Ambulance Standard First Aid, Basic Rescuer C.P.R., Radiotelephone Operator s Restricted Certificate (Land), Class Z Driver s License


Philosophy and Theology Studies, Saint Philip s Seminary, Toronto, ON                              1991 C 1993


General Arts & Sciences Honours Diploma, Seneca College, Toronto, ON                           1988 C 1990

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