yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx • abc@xyz.com

client-focused professional eager to contribute expertise in relationship building and management as well as needs assessment and problem solving skills toward supporting the employer in boosting business performance.

profile

offer solid and progressive customer service experience, with over 9 years of experience in client-focused industries focused on delivering world class customer service. extensive expertise in client needs analysis with a consultative approach to customer service operations. expert presenter, negotiator and businessperson; able to forge solid relationships with strategic partners and build consensus across multiple organizational levels. adept at developing and maintaining detailed administrative and procedural processes to reduce redundancy, improve accuracy and efficiency, and achieve organizational objectives.

• consistently ensured delivery of quality customer service vital to sustaining and growing clientele base.
• capable of staying focused and maintaining a calm demeanor in high-pressure situations while exhibiting high quality, diplomatic customer / client services interaction.
• demonstrate strong abilities in handling multiple projects simultaneously, meeting tight deadlines and working in a fast-paced professional environment.
• adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
• apply sharp problem-solving proficiencies, intelligent business acumen, and cost-effective strategies, along with exceptional written and verbal communication skills, to any professional environment.
• skillful at performing independently or within a team to exceed all operational goals and objectives.
• dynamic communication, presentation, negotiation, and relationship management skills; fluent in both english and spanish.

professional experience

express claims officer allstate insurance company                                                           2005-2008

• sharp business acumen and experienced in managing broad scope of operations, from assessing and investigating new claim validity and making claim payments to training new employees, evaluating performance and providing guidance/mentoring.
• effectively ensure the timely handling, investigation and resolution of automobile claims.
• successfully steered claims processing operations to generate high volume growth and revenue on behalf of company.
• facilitate productive customer communication, while streamlining the acquisition of police reports and negotiating damage settlements.
• proficiently provide fair settlements and claim resolutions and excellent cost management.

professional education

bachelors of science in multidisciplinary studies liberty university lynchburg, va                    2008

casualty adjuster's license state of connecticut                                                                     2006