Laura Morgan                  82 West Newton Street, Apt. #0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx                                                                                                  abc@xyz.com                                 

 

Health Information Technology

Electronic Health Records Management ~ Patient Account Management

 

Profile                                                

 

Ø  Health Information Technology (HIT) degree candidate on track to graduate in May 2009

Ø  Comprehensive theoretical and practical academic background in coursework ranging from Health Information Management, Health Information Management Systems, Desktop Database Software, Quality Assurance/Health Care, Health Record Applications, Supervision and Management Practices for HIT to ICD-C-CM Coding, CPT & DRG Coding, College Algebra & Advanced Coding, Clinical Practice, Medical Terminology, Human Biology and Pathology, Pharmacology for HIT, Health Statistics, Public Speaking

Ø  Numerous years of transferable skills in customer service and administrative operations

Ø  Strong strategic planning, prioritization and workflow management skills crucial to optimizing productivity and efficiency and vital to meeting project deadlines and performance goals

Ø  Proficient in Microsoft Office Word 6.0, Outlook, Windows, Excel, PowerPoint, Internet, Access;  

type 50 wpm

 

Internships

 

  Supervised Professional Practice II, focused on applied skills in legal aspects of health information processing, coding and classification systems, Tumor Registry, integration/use of computer technology in Health Information Department, and application of management/supervision principles

  Supervised Professional Practice I, targeting professional applications of health information technology theories and practices in acute and ambulatory facilities in a supervised field work environment; included medical records content management, admission procedures, discharge analysis and abstracting, record control/maintenance, use of performance improvement tools and health care statistics compilation

  3-week Shadowing Internship at Boston Medical Center; 2007

 

Education                                           

 

Health Information Technology; Fisher Junior College; May 2009

 

Professional Experience                

 

UGL UNICCO Services/Auburndale MA                                                                           July 2008-present

Customer Service Representative, Inbound Call Center

  Consistently deliver world-class client servicing in fast-paced inbound call center environment through immediate response to inquiries, prompt resolution of issues and dynamic relationship building skills; actively work with key clients ranging from Bank of America, Verizon and HSBC Bank of New York to Kool Smile and Lesley University, among others

  Efficiently manage high-volume workflow and multitasking responsibilities in quota-driven, time-sensitive workplace

  Effectively use advanced technologies/multiple applications to maximize productivity and quality

 

AmeriPark Inc/Boston Copley Marriott                                                                                     2003- 2008

Standard Parking/Boston Copley Marriott                                                                                2001-2003

Night Auditor

  Contributed dynamic customer service skills toward providing superior valet and guest servicing.

  Analyzed/reviewed work product and general operations; controlled loss through proactive measures.

 

Prior Experience: Rental Sales Agent/Customer Service Representative, Avis Rental Car

 

Affiliations                                        

 

American Health Information Management Association

 

Laura Morgan                  82 West Newton Street, Apt. #0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx                                                                                                  abc@xyz.com                                 

 

 

Date

 

 

 

Hiring Agent Name

Title

Company Name

Address

City/State/Zip Code

 

Dear__________________:

 

I am in the process of earning a degree in Health Information Technology, graduating in May 2009, and am eager to contribute my academic background and experience toward launching a progressive career while delivering immediate results for your organization.  To acquaint you with my qualifications, I am submitting my resume for review; in advance, thank you for your time and consideration.

 

As demonstrated in the accompanying resume, my Health Information Technology degree program has included not only intensive coursework, but practical experience through internships focused on broad areas of the health industry, from electronic records management to patient account servicing. I am well-versed in technical aspects, such as varied systems, software and applications, coding practices and complex records management and have a solid understanding of complex medical terminology, critical legal issues impacting the field and proactive management/supervision principles.  My internships have included shadowing at Boston Medical Center for 3 weeks.

 

Complementing this, I offer you a rich background in customer service and administrative operations and I am proficient in MS Office Suite applications, with accurate keyboarding/typing skills of 50 wpm.  I am also an active member of the American Health Information Management Association.

 

As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  I am confident that I could be a valuable asset to your firm, and look forward to interviewing with you in the near future.

 

Sincerely,

 

 

 

Laura Morgan