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yyyyyy x. yyyyyy                                            0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx [h xxx-xxx-xxxx  [c]

                                                                                                                                       abc@xyz.com

objective

exploring career opportunities to utilize criminal justice education, team leadership, organizational and evaluative/analytical abilities in a challenging law enforcement assignment.

career profile

ø  bachelor of science degree in criminal justice.

ø  well-organized multi-tasker with strong detail orientation.

ø  commitment to safety and operational procedures/standards.

ø  contributor to increasing overall workplace proficiency.

ø  highly-skilled individual able to make optimum use of resources.

ø  excellent performer in stressful situations.

ø  adept at coordinating with management, employees and the public.

ø  extensive record of provide service in high-volume environments.

ø  outstanding competence in communications and policies.

ø  strong background in task prioritization and execution.

ø  successful record in providing service in high volume environments.

ø  outstanding competence in communications, presentations and policy/procedures.

professional experience

commonwealth of kentucky community-based services, louisville, ky                                2008 - 2010

family support specialist i

       determine and review eligibility of assistance-seekers for food stamps and transitional assistance.

       monitor cases for violations and fraud, update documentation and acquire replacement ktap cards.

       assist claimants with housing, employment training, domestic violence and legal representation.

 

humana, louisville, ky                                                                                                        1999 - 2007

account installation/contract specialist (2003-2007)

       maintained currency of sales, proposal and contract, customer interface and group health accounts.

       processed renewals and changes to louisville and greenbay centralization client information.

       managed special projects relating to identification, membership, errors, enrollment and benefits.

       validated benefits, coordinated with employer representatives and researched problems.

 

medicare billing and enrollment customer service specialist (1999-2003)

       assisted members and providers via phone conversations and hardcopy correspondence.

       investigated missing payments, misapplied payments and account errors.

       verified new members, assisted and trained co-workers and maintained account data.

education

kaplan university, davenport, ia

bachelor of science, criminal justice, 2008

 

other experience

prior to 1999, employed by: officeteam/talbert house compass in capacity of administrative assistant processing juvenile court documents; ge capital consumer card company as account specialist managing visa and mastercard accounts; cincinnati metropolitan housing authority as management clerk i performing clerical office duties; fifth third bank as bankcard services clerk i organizing and filing disputed accounts; fashion shop as sales associate providing customer service; and republic bank trust/republic savings bank as intern processing documentation and invoices.

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