Senior Level Business Operations Leader
Consumer/Retail Industry Expertise / Marketing and Business Development / P&L Accountability
Experienced Retail Operations Professional with expertise in guiding fundamental growth in a consumer driven environment. Track record of driving process improvements in operational standards resulting in increased revenue and production results. Innovative, ambitious and disciplined with a talent for maximizing sales initiatives resulting in consistent year over year growth. Seeking an operations management position with a progressive organization that values visionary leadership and dedication to developing highly effective business operations. Core competencies include:
Develop and Maintain Business Relationships
Drive Marketing & Operations Initiatives
Mentor and Xxxxxxtivate Sales Staff
Implement Effective Merchandising Strategy
Positive Leadership/Open Door Manager
Ability to Work in a Fast Paced Environment
Effectively Manage Multiple Projects
Exceed Sales Targets/Drive Growth
Direct, Coordinate/ Review Performance Activities
P & L Accountability & Budget Management
Business Analysis & Process Improvement
Dollar General, City, State - General Manager 2008 to Present
Spearhead efforts to drive substantial revenue growth, increase customer satisfaction, employee development and operations efficiencies in 3 retail locations; grow overall sales by 13%, decrease shrink from 10% to 3.4%, and lead turnaround in profitability.
Flying J, Kansas City, XXXXXX - Merchandise Manager 2007 to 2008
Spearheaded inventory management and purchasing initiatives to drive sales and revenue; maintained oversight for P&L performance to indentify opportunities for sales growth.
Wal-Mart, Kansas City, XXXXXX - Assistant Manager 2001 to 2007
Created strategic plans based on corporate strategy and provided leadership to retail operation with a significant annual revenue; increased bottom-line profits, achieved the highest possible customer service standards, adhered to merchandising standards, built a strong management team and introduced/implemented corporate directives.
Supervised and directed sales, customer service and merchandising initiatives for employees in all store departments; provided guidance for staff selection, training, scheduling, recognition, performance reviews, leadership and coaching to all department managers and staff members.
Developed, reviewed and adhered to xxxxxxnthly and annual sales plans, reviewed and xxxxxxdified sales initiatives according to profit/loss statements and market conditions, xxxxxxnitored inventory control and consistently managed operations in a high sales performance capacity.
Received 2 SWAS Award for sales growth, reduced store turnover and operations costs, and named Employee of the Xxxxxxnth on two occasions.
Pizza Hut, Camdenton, XXXXXX - General Manager 1995 to 2001
Led day to day business management initiatives for an establishment employing 30 Associates; grew sales by over 50% through strong leadership, training and mentoring activities, and a substantial increase in customer satisfaction.
Established a superior customer service environment by ensuring appropriate customer service principles were aligned with corporate standards and observed at all times.
Maintained complete accountability for P&L results, and ensured maximized revenue through growth in volume, cost containment strategies and smart business practices.
Received Platinum Status for excellent performance results.
Bachelor of Arts Degree, Business Management (In Progress)
Associates Degree, Business
Dear Hiring Manager:
During my comprehensive career as an Operations Management Professional, I have gained considerable business development and general management experience. I have improved operations through staff development, been recognized and rewarded for my dedication to providing excellent customer service, and led significant increases in revenue results and profitability. This along with my expertise in strategic planning and budget management makes me an ideal candidate for your organization in the position of <position here>.
In addition, I have a solid record of achieving or surpassing profit expectations, and leading underperforming operations to success. I have over 15 years of management experience, and I am anxious to take on greater responsibility and new tasks.
The accompanying resume can give you an overview of my potential for making a worthwhile contribution to <name of company here>. As a proven leader, I believe it would be mutually beneficial for us to meet. Please contact me at your earliest convenience to inquire about the possibility of meeting to discuss your organization s goals and how I can help you meet them.
Thank you for your time and consideration.
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