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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 • (xxx-xxx-xxxx •


recent master of health administration / gerontology graduate eager to offer solid office management, team building / training, budget / cost control, vendor negotiations, process improvement, and regulatory compliance talents toward assisting an ethical employer in delivering high-quality healthcare.


profile of qualifications


         top performer who supports the delivery of responsible patient care for all ages based on industry and / or healthcare facility standards of practices, and initiates corrective action plans to optimize medical office operations.

         integral leader who provides quality staff recruitment that encourages low turnover rates and high levels of loyalty, along with planning and prioritizing team tasks to maximize use of resources and meet various healthcare goals.

         excellent communicator and effective advocate who seamlessly interfaces between physicians, patients, and peers.

         proficient in microsoft office suite; types 50+ wpm.


areas of expertise


office management                           insurance processes                 billing / coding                                   emr experience

team building / training               financial management             budget / cost control                         patient scheduling

risk / quality management            regulatory compliance           patient / physician relations           workflow prioritization



education & certifications


master in health administration / gerontology                                                                                          university of phoenix

bachelor of science in health administration                                                                                              university of phoenix

certified medical assistant (diploma)                                                                                              college of office technology


cpr certifiedacls certified bls certified hipaa training certification osha training certification



career highlights


         achieved a 95% staff retention rate by recruiting loyal medical staff and implementing critical training programs.

         supported the facilitation of in-service training and educational programs to guarantee a competent workforce.

         participated in multiple healthcare projects designed to improve care of illinois s underserved populations.

         conducted comprehensive research and advised healthcare organizations on issues ranging from diabetes mellitus self-management to cardiovascular risks, including participating in a saxagliptin assessment of vascular outcomes recorded in patients with diabetes mellitus.



professional synopsis


office manager

cardiac wellness consultants sc, chicago, il                                                                                                               2006 c present


         utilize broad scope of healthcare services knowledge to direct a top-performing staff in handling diverse administrative functions, including interfacing among patients, physicians, and families to ensure seamless processes.

         contribute sharp analytical abilities toward distributing payments and adjustments and managing financial needs.

         optimize efficiency by reviewing incoming forms and incorporating new policies into office operations and manuals.

         manage high-volume insurance correspondences, along with cost-effectively controlling annual expenditures.


office coordinator / medical assistant

chicago heart associates sc, chicago, il                                                                                                                                2001 c 2005


         strategically steered large-scale office operations, including managing a results-focused team in delivering superior patient care, as well as handling patient scheduling and charting and supporting cardiac and injections procedures.

         drove productive administrative processes by maintaining inventories, as well as handling coding and billing.



community service



the chicago department of health, chicago, il                                                                                                           2008 c present


         actively coordinate reach 2010 / lawndale health promotion project which seeks to eliminate health disparities in type 2 diabetes and heart disease among hispanics and african-americans living in the lawndale community.

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