Installer ~ Technician ~ Project Supervisor
Ø Certified Satellite Installer, State of Washington, offering several years of successful experience as Field Technician, with solid qualifications in cable, satellite and fiber optic installation, troubleshooting, maintenance, and repair; sharp technical and mechanical aptitude
Ø Dynamic analytical and problem solving skills; efficient in defining/delivering timely solutions
Ø Excel in building client relationships, consulting in customer needs, providing product education, and ensuring high satisfaction levels vital to sustaining and growing business for the employer
Ø Motivating leader with a track record of effectively training, developing, coordinating, and directing high-performance teams
Ø Strategically prioritize, plan and steer projects to maximize use of resources and meet stringent deadlines while maintaining high quality standards
Ø Effectively manage large inventories at high accountability/accuracy levels
Ø Additionally possess strong background in warehousing, shipping and receiving operations; knowledgeable in OSHA regulatory standards compliance
Ø Computer literate, with competency in MS Word, PowerPoint, Excel, Access, and AS400
Field Service Specialist II, Dish Network 2006-2009
Proficiently facilitated field service projects ranging from installations and maintenance through troubleshooting and repair; evaluated job sites to define optimal satellite dish placement
Effectively educated customers on system use, responded to inquiries and consulted on equipment/service needs to consistently ensure high satisfaction levels
Demonstrated strong technical and analytical skills in effectively addressing and resolving system problems
Adeptly managed inventory as well as general administrative functions, including high-volume paperwork, to maximize operational efficiency
Assistant Warehouse Supervisor, Foreston Trends 2005-2006
Steered warehouse operations, with accountability for the training, coordination and leadership of 6 supervisors and 30+ team members; oversaw product packaging, shipping, receiving, and storage
Implemented and ensured ongoing compliance with critical OSHA standards and internal policies
Used AS400 system to control high-volume inventory
Military Police Desk Sergeant/Patrol Supervisor, United States Army 1998-2005
In capacity of Military Police Desk Sergeant, demonstrated dynamic leadership skills in successfully training and directing team of 12 Military and DA Police Officers; responsible for implementing and enforcing all policies and directives
Entrusted with secure management of $250K in police equipment
Efficiently received and processed complaints/criminal incident reports for timely response
As Military Police Patrol Supervisor, oversaw 5 MP Patrols in facilitating law enforcement and ensuring the safety and security of a community of 150K service members and their families
705 multi-subject course hours completed, Army Institute for Professional Learning-Fort Eustis, VA
of Justice Major, El Camino
Certificate of Completion, Engineering Drafting (CAD/Architectural House Plans), S.C.R.O.C.
Certificate of Completion, Retail Sales and Merchandising, S.C.R.O.C.
Hiring Agent Name
I am currently seeking a challenging career opportunity in an Installer/Technician capacity and am submitting my resume for your review. In advance, thank you for your time and consideration.
As demonstrated in the accompanying resume, my professional qualifications include several years of experience with Dish Network as a Field Service Specialist II as well as Certification as a Satellite Installer with the State of Washington. I am highly qualified to drive satellite, cable and fiber optic installation, maintenance and repair projects using my technical expertise, ability to thrive in self-directed environments and strong analytical and problem solving skills. Further, my dynamic communication and interpersonal relation skills have equipped me with the ability to build and maintain customer relations, ensure high-quality servicing and maximize satisfaction levels.
Complementing this, I offer you an extensive supervisory background in both civilian and military settings. I am effective in training, coordinating and leading team members to optimize productivity, boost individual and group performance and ensure achievement of operational goals. I also have solid experience in warehousing operations and inventory control, and am adept in varied computer applications.
As an employee, you will find me to be a driven team player prepared to deliver immediate and long-term results and committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.
Glen H. Lecour, Jr
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