Yyyyyy x. yyyyyy

 

Dynamic, ambitious, and award winning Senior Level  Information Technology Leader with broad based experience in Network Administration, Process Improvement, ISO and QS 9000 Standards, Staff Development and Technical Support.  Track record of delivering high level support and driving system capabilities to maximize business performance and minimize costs.  Proven ability to integrate, install, maintain and support solutions that meet the needs of the end user.  Success in implementing complex solutions in a high profile, fast-paced environment.  Respected leader with the ability to analyze and disseminate technical information to audiences of all levels.  Seeking an IT Management position with a progressive organization that values leadership, technical aptitude and a solid professional history. 

Core competencies include:

 

ROI and Cost Containment Strategies

Application and Infrastructure Implementations  

Critical Thinking and Decision Making

Hands-On Technical Applications

Problem Identification and Resolution 

Project Management/Coordination

Customer Relations/Business Relationships

Meet Deadlines & Exceed Expectations

Quick to Foster Confidence/Gain Trust

System Design & Implementation

Business Continuity Planning

Infrastructure Planning

Technology Integration

Maintain Current Industry Knowledge 

 

 

Flexicom, LLC, Columbus, XXXXXX                                                                                                       2007 to Present

Senior Network Administrator

   Lead implementation and maintenance strategies for a 2007 server environment built atop an ESX 3.5 platform with Microsoft Storage Server.

   Provide superior internal customer service and end-user support for functionality issues associated with telephones and internet access, and point of sale equipment for 55 retail locations; set up new locations, monitor system stability and install virus filtering applications resulting in the recognition of $90K  in income due to an increase in productivity.

   Spearhead efforts to develop the company website and lead the implementation of a VOIP PBX system replacing 100+ landlines, saving the organization over $115K in associated costs.

 

West Central Xxxxxx Internet Link, Lima, XXXXXX                                                                                                              2006 to 2007   

Network Technician 

   Supported day to day business operations by ensuring a high level of functionality and a robust communication system; troubleshot network, DSL, server administration, connectivity, VOIP and hardware/software issues to ensure business continuity.

   Installed and supported wireless LAN/WAN tools including bridges and point-to-multipoint access lines.

 

PDSI Inc, Dayton, XXXXXX                                                                                                                                                     2004 to 2005

Training Specialist

   Provided training guidance and direction to the client, Emerson Climate Technologies; created a comprehensive training program to support a large scale web based business management software that was to implemented on a global scale.

   Contributed toward the design and testing of software application, and facilitated classroom and one on one training session to prepare the team.

   2005, received Global Solutions Award for redevelopment of the global training program.

 

LaniCom, LLC, City, State                                                                                                                       05/2005 to 08/2005

Contract, Senior Developer

   Selected by management to assist in the creation and maintenance of an internal web application, network administration and provide expertise for managing wireless and wired network installation.

 

Amity Mold, Tipp City, XXXXXX                                                                                                                                                       2004

Senior Quality Engineer

   Integral in leading the development and implementation of precise quality assurance systems to ensure compliance with QS-9000 standards; authored policies and procedures, and monitored performance to drive quality initiatives.

   Managed all network administration functions; installed a Windows 2000 Server, upgraded all equipment to current hardware and software applications, and implemented a new broadband service to increase reliability and functionality across business units.

 

Manpower Inc., Columbus, XXXXXX                                                                                                               02/2003 to 12/2003

Contract, Technical Support

   Partnered with Honeywell Sensotec to drive internet sales applications, SEO, content development and website maintenance activities.

   Supported customers in resolving web based applications and ordering issues; contributed to the development of standardized technical instructions, and authored white papers on problem resolution and technical support.

   Led a total redesign of the new website, http://www.sensotec.com.

 

Systemax, Fletcher, XXXXXX                                                                                                                                           01/02 to 07/02

Training Specialist IV/ISO Coordinator

   Performed First Builds on new hardware technologies and collaborated with Engineering, Manufacturing and Technical Support teams to gather data and training topics for new products.

   Coordinated instructor led courses for staff, and designed web-based training tool for self paced study.

    as they became available. Assisted Engineering,

   Developed comprehensive training materials to support all business units including; Sales,

   Manufacturing, Shipping/Receiving, Warehouse and Technical Support.

   Led a company wide upgrade to a process based application that standardized job requirements.

   Spearheaded efforts to direct the implementation of ISO 9001 activities through 3 recertification audits.