career objective                                                                                            

results-driven client relations specialist eager to contribute skills and experience towards supporting a progressive organization in optimizing business performance while positively contributing to the environment 

profile                                                

ø  offer numerous years of experience in customer service, project management, sales and marketing, and operational analysis, with lifestyles of health and sustainability (lohas) expertise and extensive background in sustainability, resource management, and green business initiatives

ø  facilitate client-focused, service-oriented environment vital to maximizing customer satisfaction and retention in constantly evolving environments

ø  expertly identify and capitalize on opportunities to penetrate and develop markets; coordinate public relations efforts and advertising campaigns, design and implement online promotions, and proactively monitor trends and developments

ø  effectively prospect, secure, and retain diverse client base; manage key accounts, develop niche markets, administer major contracts resulting in high-revenue transactions

ø  accurately analyze existing operations to craft and implement aggressive resource planning programs including utilization, cost control, prioritization, and organizational management strategies

ø  dynamic communication, presentation, negotiation, and relationship management skills

professional experience & achievements                                                 

illumined connections                                                                                                                2008 c present

founder / principal

• launched innovative company dedicated to providing free revenue-generating, business, and social networking websites for nonprofit organizations

 

iowa department of energy independence                                                                                  2007 c 2008

co-creator, making iowa cities sustainable: the fairfield model

 

pacific gas & electric co. (pg&e)                                                                                             1976 c 2007

senior account representative (1997 c 2007)

account representative (1991 c 1997)

clean air vehicle coordinator (1990 c 1991)

account representative (1983 c 1990)

residential conservation representative (1981 c 1983)

retail / outside sales and management (1978 c 1981)

biological research and utility service (1976 c 1978)

         in recognition of outstanding performance, steadily progressed within company to attain senior-level position in elite division with solid track record of successfully promoting energy efficiency to business customers; granted numerous awards and contributed to achieving reduction of more than 300 mw of on-peak demand during tenure

         entrusted with responsibility for key accounts, including major supermarket chains, large school districts, high-profile federal facilities, numerous municipalities, and varied power-sensitive customers such as sun microsystems,   read rite, and lam research  

         efficiently researched and resolved potential customer issues including outage, metering, billing, and cost concerns; applied depth of industry knowledge and strong client relations skills towards educating and retaining customers

 

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         decreased disallowed shareholder benefits through restructuring rebate calculation guidelines

         played integral role in sales and marketing efforts; actively participated on james b. black award-winning marketing team, proposed internal marketing collateral recycling initiative saving company more than $8k per year, and developed landmark health and safety fair drawing record turnout figures

         worked closely with customers to develop customized energy solutions and negotiate contracts resulting in client cost savings and superior levels of customer retention; pioneered major lighting retrofit for large school district responsible for generating $500k in annual savings and huge client rebate

         inspired customers to write general rate case support letters and deliver favorable presentation to california public utilities commission

         introduced the use of re-refined oil throughout company fleet and oversaw the construction of largest natural gas vehicle (ngv) compressor station, thereby conserving resources and improving public perception of corporation; honored with trailblazer award

education                                                                                                         

mankato state university, mankato, mn
bachelor of science in environmental science and biology

 

~ affiliations ~

board member, ohlone college foundation, fremont, ca                                                           2004 c 2007
board of directors, newark chamber of commerce                                                                    1998 c 2000
co-founder, newark chamber business and education committee

founding board member, students in business, fremont
member, sierra club
member, norcal solar energy association
member, american solar energy society
member, the nature conservancy

 

 

 

date

 

 

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

i am currently seeking a challenging career opportunity as a insert job title and am submitting my resume for your review.  in advance, thank you for your time and consideration.

 

as demonstrated in the accompanying resume, my professional qualifications include numerous years of experience working in an account management capacity for pg&e, with an emphasis on promoting energy efficiency, strategic resource management, and overall sustainability.  i excel at working closely with clients to define and address individual needs and goals.  my unique blend of analytical aptitude and communication skills has consistently proven instrumental in my success at developing actionable improvements that conserve resources and reduce costs.  to complement this background, i hold a degree in environmental science and biology, and have been an active member of numerous community and nationwide associations.

 

as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  i am confident that i could be a valuable asset to your organization, and look forward to interviewing with you in the near future.

 

sincerely,

 

 

 

 

 

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