career objective                              

results-driven account executive eager to contribute superior business development, communication, and client relation skills toward supporting the employer in optimizing operational and financial performance

profile                                                

ø  offer more than 11 years of progressive experience in sales, business development, customer service, and account management

ø  solid experience in targeting and managing accounts in highly competitive industries; develop strong, competitive bids that generate high-volume contracts

ø  sharp business acumen; effectively identify and capitalize on opportunities to penetrate and develop markets

ø  facilitate client-focused, service-oriented environment vital to maximizing customer satisfaction and retention; successfully address and resolve escalated customer issues

ø  dynamic communication, presentation, negotiation, and relationship management skills

ø  proactive team player equally effective in independent and collaborative environments

professional experience                

quest diagnostics                                                                                                                                 7/07 c present  

account executive

         successfully prospect and acquire new key accounts within an expansion territory environment c beat targeted goal for 2007 by 67% percent; provide outstanding customer service and education

         work closely with clients to develop customized solutions for specific needs; offer depth of knowledge regarding pathology services and tests, insurance provider participation, pricing, e-communication,  and logistics

 

yellow book usa                                                                                                                                  8/04 c 7/07

account executive (1/07 c 7/07) / account representative (8/04 c 1/07)

         in recognition of superior performance, steadily progressed within company to attain executive-level position entrusted with managing major accounts; continued to offer excellent service to existing client base while increasing market share

         designed and implemented individualized customer contracts for print and online advertisements; received very high levels of client satisfaction and renewals

         consistently exceeded sales goals and received citations for achieving superlative figures; ranked first in regional sales and within top 10% for annual sales cycle; awarded best performance in largest book, president s club for 2006/7, and member of 100 club for 2006

 

pdi, inc.                                                                                                                                               5/00 c 8/04       

pharmaceutical sales representative

         effectively responded to clients health care needs and introduced appropriate products to primary care physicians, cardiologists, and other specialists; successfully reached difficult clients

         performed extensive market and competitor research, monitored trends, developed forecasts, and created informative presentations resulting in increased sales; recognized as top performer

         maintained compliance with company and industry protocol, policies, and procedures

 

sysco food services of virginia                                                                                                                        5/97 c 5/00

marketing associate

         executed highly effective business development techniques to generate increased revenue and collect on accounts; more than doubled territory sales and gross profit

         proficiently collaborated with corporate merchandisers and manufacturers brokers, and analyzed customer menus to determine marketing strategies to attain higher profit levels

 

~ prior background ~

shelter director/case manager/coordinator, harrisonburg redevelopment and housing authority/ shenandoah alliance for shelter/valley aids network/offender aid & restoration (oar)                                                                   6/90 c 4/97

 

~ additional experience ~

chief officer of election, augusta county electoral board                                                                                                 11/04 c present

education                                           

james madison university                                                                                                                                 1992

bachelor of science in political science; minor in history