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yyyyyy x. yyyyyy                                         

0000 xxxxxx xxxx , xxxx , xxxxx 00000



career objective                              

driven leader with hr degree in progress and solid business, account management, and technical background eager to contribute to employer success


ø  offer extensive experience providing support functions and expertise in facilitating a client-focused, service-oriented environment vital to maximizing customer satisfaction and retention

ø  efficiently carry out operational management, technical assistance, and financial administration functions ; generate reports instrumental to senior management and provide executive-level support

ø  successfully work with internal and external clients in person, on the telephone, and via e-mail to respond to requests and inquiries

ø  demonstrated ability to perform multiple concurrent responsibilities in fast-paced settings; strong attention to detail and emphasis on accuracy

ø  dynamic communication, presentation, and relationship management skills; superior time management and organizational abilities

ø  proactive team player equally effective in independent and collaborative environments


~ technical proficiencies ~

windows xp / nt operating systems ~ compaq / hp desktops and servers ~ windows 2003 / 2000

professional servers ~ exchange 5.5 / 2000 / 2003 ~ citrix xp / presentation server 3 ~ ms office

(word, excel, powerpoint, access, outlook) ~ arcserve ~ active directory ~ groupwise ~ backup exec ~

novell netware ~ pix 515 firewall ~ wireless routers

professional experience                

account specialist, t-mobile, chattanooga, tn 2007 c 2009

  • provided exceptional customer service and technical assistance for remote clients in fast-paced, high volume environment
  • applied depth of specialized knowledge towards delivering customized product recommendations and add-ons to existing and prospective customers
  • investigated and resolved technical, billing, and general account issues to achieve excellent levels of customer satisfaction
  • responded to queries regarding equipment, rates, coverage, plan features, and account management


technical services coordinator, intelligent systems & networking, chattanooga, tn      2004 c 2007

  • strategically scheduled and managed 10 in-house and 15 on-site engineers / technicians to maximize use of resources and achieve critical project timelines
  • partnered with cross-functional teams to define and address client-specific staffing requirements
  • entrusted with comprehensive oversight of departmental billing and internal reporting
  • served as back-up technical support specialist providing clients with desktop, network, and server assistance as necessary

it manager, schaeffer s investment research, inc., cincinnati, oh          1999 c 2003

  • expertly managed all aspects of network and it department activity, including driving day-to-day activity, administering annual budget, and reporting on procurement requirements to president and cfo
  • collaborated with executive management on determining and addressing technical requirements for individual departments and entire company
  • worked in a senior engineer capacity providing support for internal personnel and senior management experiencing desktop, application, phone, network, and security issues


studies toward bba in human resources management, baker college, flint, mi        anticipated graduation insert year


associate of business administration c 3.6 gpa, southwestern college of business, cincinnati, oh

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