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yyyyyy x. yyyyyy                                                    0000 xxxxxx xxxx , xxxx , xxxxx 00000




proficient it professional eager to contribute technical expertise as well as strong project management and communication skills toward actively supporting an organization in maximizing performance.



career profile

ø  over ten years of relevant it experience.

ø  career built in wide-ranging facets of systems administration, networks and software applications.

ø  prestigious gm award for desktop pc refresh project.

ø  provide exceptional software technical support and system maintenance.

ø  outstanding customer service abilities.

ø  skilled in 2nd and 3rd level support operations.

ø  strong evaluative, assessment and diagnostic capacity.

ø  demonstrated capacity in resolving software/hardware issues.

ø  adept in user management, desktops and aid to high volume of users.

ø  background in effective project management.

ø  strong focus on exceptional quality and meeting organizational objectives.

ø  interact with diverse groups and professionals at all levels.

ø  contributor in increasing proficiency.

ø  well-organized multi-tasker with strong detail orientation.

ø  adept in aligning it contributions with organizational objectives.

ø  enthusiastic team player.

ø  extensive professional development.



technology skills

windows 98, windows 2000 professional/server, windows 2003 server, windows xp, red hat linux enterprise, microsoft office suite 97/xp/2000/2003/2007, lotus notes client r5/r6/r7, novell netware 3.12/4.11/5.0, microsoft exchange 5.5/2000, 2003 veritas cluster manager, veritas netbackup 5/6, microsoft sql server, microsoft sql server, veritas storage central, biscom fax server, mcafee groupshield, mcafee epo, symantec anti virus, symantec ghost, adobe acrobat, adobe photoshop, html, adobe dreamweaver, hp  openview, wsus server, gsx monitoring tools, legato email extender, assentor compliance software, compaq insight manager, oracle suite, peoplesoft suite, novadigm radia, microsoft sms server, microsoft active directory, rim blackberry enterprise server, lotus sametime, lotus quickplace, ibm tivoli, citrix metaframe, remedy, gwi


professional experience

baxter healthcare                                                                                                                    2008 - present

system administrator

       retained as consultant to oversee systems and networks.

       effectively troubleshoot complex software/hardware malfunctions.

       initiate advanced methodologies to resolve issues.

       train and mentor level 1 desktop technicians.

       coordinate with vendors to solve hardware/software problems.

       deliver 2nd/3rd level technical support for 30, 000+ users.

       install, configure and administer lotus notes/domino infrastructure.

       ensure high quality of direct and indirect customer support.

       manage e-mail, hardware and software.

       orchestrate security best practices for windows 2003.

       provide 24/7 tech support on rotating schedule.

       define and document current architecture.



yyyyyy x. yyyyyy

page two




calyon financial, chicago, il                                                                                                     2006 - 2007

senior system/e-mail administrator

       acted in consulting role to deliver advanced-level administration and tech support in windows 2003 environment plus level 2 and 3 desktop support.

       performed all functions for domino, blackberry and sametime servers.

       delivered 24x7 on-call support and problem resolution

       managed domino server security and domino application security.

       maintained centralized it document store.

       contributed strong leadership skills toward supporting company in building dynamic team by training and mentoring helpdesk level 2 staff in lotus domino client support.

       developed and implemented disaster recovery plan for lotus domino environment and windows 2003.

       implemented monitoring of domino infrastructure.

       administered legato mail archiving software.


fimat financial, chicago, il                                                                                                                   2006

system administrator consultant

       aided 3rd party service providers, resolved hardware, software, and operator problems, evaluated new hardware/software and troubleshot smtp and dns server issues.


unisys corporation, northbrook, il                                                                                               2005 - 2006

senior system administrator

       recruited to implement/maintain intel-based system platforms.

       evaluated system performance, redundancy and security to fine-tune microsoft windows environment.

       upgraded servers from windows 2000 to windows 2003.

       acted as project manager and technical lead on multiple occasions.

       utilized veritas netbackup for daily backups.

       delivered on-call after hours support.

       managed and administrated microsoft active directory, mcafee epolicy anti-virus and microsoft clusters with veritas cluster manager.

       applied windows patches using wsus server.


underwriters laboratories, chicago, il                                                                                          2001 - 2005

computer technical support representative

       hired to deliver 2nd and 3rd level technical support for user base of 5000.

       designated as system administrator for novadigm radia infrastructure and lotus domino r5/r6 mail infrastructure.

       acted as junior microsoft active directory administrator.




education/professional development

ibm certified associate domino administrator (r6)

veritas netbackup 5.0 for windows

biscom fax administration for lotus domino

microsoft certified system engineer class (oakton community college)

microsoft certified professional class (windows nt 4)

certified novell administrator class (novell netware 4.11)

comptia a+ hardware certification class (oakton community college)





yyyyyy x. yyyyyy                                                    0000 xxxxxx xxxx , xxxx , xxxxx 00000






cover letter text






hiring agent name


company name


city, state   zip code


dear                   :


i am currently seeking a challenging career opportunity in an it system administration/technical support assignment and am submitting my resume for your review.  in advance, i thank you for your time and consideration.


as demonstrated in the accompanying resume, my professional qualifications include extensive professional development/certifications and over eight years of successful it experience.  to complement this background, i possess demonstrated expertise in system administration, networks, hardware/software, troubleshooting and second/third level technical support for up to 30,000 users, as well as strong analytical, problem-solving and managerial capabilities.  as an employee, you will find me to be an enthusiastic and disciplined team player, committed to supporting you in achieving your objectives through superior performance. 


i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future to further discuss my areas of experience and expertise that would be a contribution to your organization.








yyyyyy x. yyyyyy







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