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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000



Career Objective

Seasoned Pharmacy Operations Director exploring opportunity to contribute superior business development, customer service, and operational management skills toward supporting a progressive organization seeking a driven and productive team member



Ø  Offer 13 years of management experience directing alternate site pharmacy business, home health, home infusion, ambulatory infusion centers, and specialty biotechnological pharmaceuticals in a managed care environment

Ø  Deliver expertise in reimbursement, networks, and contracting; extensive knowledge of drug coding, Average Wholesale Price, Average Sale Price, Wholesale Acquisition Cost, and HCPCS Units

Ø  Demonstrated ability to drive sales growth, lead top-performing teams in highly competitive arenas, and succeed despite unstable market conditions

Ø  Grow and maintain expansive networks of pharmaceutical manufacturers, group purchasing organizations, and specialty distributors

Ø  Dynamic communication, presentation, negotiation, and relationship management skills

Ø  Sharp technical proficiencies including MS Word, Excel, and PowerPoint


Professional Experience

Senior Director C Pharmacy Operations, HomeCall Pharmaceutical Services, Inc.                       1996 C Present                                       

  • Proficiently manage pharmaceutical operations for this leading specialty pharmaceutical distribution company and subsidiary of UnitedHealthcare
  • Effectively direct program development, administration, organizational expansion, and budget management for home infusion, several disease care management, and pharmaceutical distribution programs
  • Negotiate primary wholesaler, group purchasing, rebate, and data sales contracts, as well as access to limited distribution pharmaceutical products
  • Cultivate long-term client relationships that result in repeat sales and customer referrals; manage pharmaceutical manufacturer and group purchasing organization relations
  • Coordinate and manage field sales representatives; prepare forecasts, establish sales goals, track activity, and lead staff in improving performance
  • Support managed care organization in managing specialty pharmaceuticals through prior- notification, prior- authorization, network management, and retrospective review
  • Spearhead Six Sigma cost-reduction initiatives, introduce business development strategies, and oversee divisional administration


~ Key Achievements ~

  • Record of consistently exceeding established business goals throughout tenure
  • Collaborated in development of disease care management and pharmaceutical distribution programs including Hepatitis C C JCAHO certified, Respiratory Syncytial Virus, Hemophilia, Gaucher s, Multiple Sclerosis, and Rheumatoid Arthritis
  • Built in-sourced specialty pharmacy operation from the ground up and developed a network of alternate site pharmacies


~ Prior Background ~

Owner / Operator, Classic Club Deli and Catering Service                                                           1990 C 1994

  • Successfully steered all aspects of business, including daily operations, customer service, human resources, business development, advertising and marketing, and financial administration, for own deli and catering company
  • Developed and maintained excellent reputation for quality and service; continually expanded market share while retaining loyal customer base



Bachelor of Science in Business Management, University of Phoenix, Columbia, MD                December 2007

  • GPA 3.93

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