Project Management Deployment Management Release Management Team Lead Manager
Talented and accomplished Project and Program Manager with special expertise in solution development, sales force automation, release management, and customer relationship management looking to facilitate corporate success and growth through expert service delivery and leadership.
More than 10 years of experience in planning, leading, and supporting large-scale initiatives.
Background includes systems integration, business process design and analysis, change management, enterprise system implementation, custom development, and project management.
Proven ability to achieve millions of dollars in savings by implementing new technologies.
Adept at increasing sales through business case development and proposal delivery.
Able to liaison between technical, business, and client teams. Excellent problem-solving skills.
Accenture, Reston, VA 2001 - Present
Senior Manager, Management Consulting
Serve as Project Manager, Team Lead, Functional Manager, Release Manager, and Program Manager for large-scale projects. Lead teams, act as liaison to business groups and client groups, and coordinate complete project life cycles, including requirements determination, strategic planning, and final deployment.
Directed Dept. of State Integrated Logistics Management System (ILMS) project. Led design and development of PeopleSoft Financials tracking system, change management efforts, and CRM effort for ILMS implementation. Carried out analyses to identify best way to implement CRM.
Assisted Dept. of State with strategy design and organizational structure formulation. Facilitated integration of data between PeopleSoft supply chain, Ariba, AMS Procurement Desktop, and other applications. Planned 3 major conferences for overseas end users to compile requirements. Authored communications and marketing materials for high-level audiences, including Secretary of State.
Sales Process Design Functional Manager for US Post Office Licensing Portal Database project. Played major role in success of $15M initiative to design, develop, and implement Siebel Sales & Service tool. Formulated >1000 requirements from Sales Process workshops to facilitate design and development. Ensured all client needs met. Created sales process workflows. Led design sessions.
Managed release of Dept. of Education s Common Origination & Disbursement Student Loan System. Created production release management procedures. Led development, test, and technical architecture teams. Coordinated service packs for first 6 months. Reduced production issues from 296 to 87.
Business Case Lead for US Postal Service s Supplier Portal Business Case development initiative. Saved $13.7M per year for client. Supervised team in determining best-in-class supplier portal capabilities. Assisted with development of portal strategy and phased approach to application integration. Created quantitative and qualitative aspects of business case.
Facilitated successful acquisition of $200M contract with large California state organization. Served as Proposal Section Lead. Developed story boards and authored training, QA, and transition sections of proposal. Assisted with daily management of proposal effort. Supervised 20 resources.
Directed User Acceptance Testing (UAT) as Program Manager at BellSouth Business Test Management Office. Facilitated success of multi-million dollar application release portfolio, and $8M in additional sales from add-on functions. Supervised staff of 7. Managed 2 primary work streams, including UAT Execution Process and Methodology & Test Planning and Coordination. Coordinated efforts of >100 testers.
Asia Pacific Regional Deployment Manager for Chevron Project Lynx. Provided complete project management for multi-solution project involving fuel supply optimization across 5 countries. Designed work plans and schedules, and determined resources. Successfully deployed all solutions on schedule and under budget. Met all internal milestones ahead of schedule.
PricewaterhouseCoopers, Xxxxxx, VA 1999 - 2001
Process Improvement & Strategic Change Management Consultant
Carried out change management, process improvement, website enhancement, and product management consulting for variety of clients.
Developed website requirements for large non-profit organization. Facilitated increased site traffic, application implementation, and visibility improvement. Created content. Managed layout and integration of new sections. Conducted organizational and process assessments.
Played major role in supporting internet start up by developing strategy, marketing plan, branding, and requirements, and assisting with venture capital acquisition.
Designed online strategy for client, compiled and edited specifications, researched vendors, and reviewed legal implications for establishing international presence.
Served as Product Manager for Financial and Cost Management (FCM) group. Developed collateral, conducted market analyses, helped create positive presence at national conferences and events. Actively involved in development, design, and content creation for external website.
RAND CORPORATION, Washington, DC 1997 - 1999
Conducted evaluations, project comparisons, change management, long-range planning, research, assessments, report preparation, and other tasks for clients such as US Army, US Air Force, and other government organizations.
Master of Public Administration & Policy
Center for Public Administration & Policy, Xxxxxx Polytechnic Institute and State University, Blacksburg, VA
Bachelor of Arts in English
Xxxxxx Polytechnic Institute and State University, Blacksburg, VA
Presidential Management Intern nominee
Computer Skills: MS Office, Access, FrontPage, Visio, Project
Security Clearance: Top Secret Security Clearance
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