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Alona Beverly
0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
abc@xyz.com

Country of Citizenship: United States

SSN: xxx-xx-xxxx

Security Clearance:

 

Vacancy Posting:      BACKGROUND INVESTIGATOR LEVEL II  (41831)

FULL TIME,

WASHINGTON, DC

 

 

Core Competencies

 

Personnel Management, Human Resources, Administrative Operations, Customer Service, Public Relations, Interpersonal Relations, Interviewing, Screening, Background Investigations, Applications Processing, Research, Analysis, Data Gathering, Information Management, Project Management, Scheduling, Policies/ Procedures Development, Standards Compliance, Statistical Reporting, Report and Correspondence Production, Data Entry, Problem Solving, Decision Making, Time Management, Written and Oral Communications, Computer Operations, Software Applications

Employment Background

 

11/2007-Present

Prince George s County Government

Department of Environmental Resources (DER)
0000 xxxxxx xxxx , xxxx , xxxxx 00000
Salary: $36.1K/annual

Hours: 40/week
Supervisor: Gary Messer; Phone:    ; Permission to contact, yes
Administrative Aide II
In a Lead administration capacity, proficiently support Code Enforcement Officers, Supervisors and administrative operations.  Actively establish and maintain liaison with Departmental Aides to ensure current knowledge and application of administrative procedures.  Hold personal accountability for strategically prioritizing, planning and managing workflow to meet critical objectives and timelines as well as developing and implementing efficient office management procedures and systems.  Collaboratively manage/supervise clerical staff, including coordinating work assignments.

 

Expertly advise public on code issues and recommend solutions for critical code compliance.  Proficiently screen inbound calls, respond to inquiries and route to appropriate supervisory staff. 

 

In charge of high volume of documentation intake, processing and production.  Efficiently manage incoming mail/permits and promptly deliver to appropriate sections. Record complaints, assign case numbers and maintain detailed suspense log.  Effectively prepare violation notices and in lieu of subsequent compliance, file with Office of Law for appropriate action. Compile, produce and distribute statistical reports for Code Enforcement Officer Associate Director as well as supervisory staff.  Per Inspector notification and Group guidelines, accurately close complaint files.  Efficiently maintain complex accounting, statistical and informational filing and records management systems.

 

Perform diverse clerical/general office functions in support of administrative needs. Create, produce and edit broad range of correspondence.  Productively manage purchase requisitions, cash transmittals and payments. Effectively coordinate office equipment maintenance and repairs. 

 

 

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Alona Beverly                                                                                                                Page 2 of 2

 

07/2005-11/2007

Prince George s County Government
Public Safety Investigations, Office of Human Resource Management (OHRM)
0000 xxxxxx xxxx , xxxx , xxxxx 00000

Salary: $28K/mo

Hours: 40/week

Supervisor, Janice Hampton; Phone xxx-xxx-xxxx ; Permission to contact: yes
Supervisor: Dwight Jones; Phone: 301-808-2503; Permission to contact: yes
General Clerk IV
Demonstrated dynamic administrative, self-management and decisionmaking skills working in an independent environment as key support to Human Resource operations at a senior-level capacity. Took the initiative to assume vacated employee responsibilities and related expanded workload, illustrating enthusiasm and value as a collaborative team player.  Received positive reviews from supervisors, with recommendations for professional growth.

 

Managed diverse personnel-related functions, from developing, reviewing and managing background investigation case files, conducting credit inquiries, scheduling medical and psychological exams and processing/tracking fingerprint cards to processing candidate online applications, following up with applicants, providing applicant assistance, and updating related, often confidential, information via Sigma Data System. Closely reviewed applicant information for standard Public Safety Investigation compliance.  Efficiently collected, issued, scanned, maintained, filed, and reviewed police records for legally authorized recipient access.  Worked closely with Federal, State and Local law enforcement agencies.

 

Handled broad range of administrative functions including reception, correspondence and reports production, phone communications management, and data/records maintenance. Played vital role in boosting operational efficiency and productivity by analyzing and monitoring performance and providing innovative corrective actions and streamlined processes  for administrative system.   Contributed strong problem solving and communication skills toward effectively addressing and resolving customer issues; screen escalated complaints for appropriate routing.  Analyzed computer printouts to compile and tabulate data for production of related reports; coded, entered and retrieved information in alpha format.  Effectively established and managed cross-reference/numerical filing systems
 

06/0000 xxxxxx xxxx , xxxx , xxxxx 00000
Salary: $11/hr

Hours: 12/month

Supervisor Name: Susan Maturo; Phone: 301-249-3030; Permission to contact: yes
Nurse Tech (Part-Time)
Concurrent with full-time employment, contribute strong administrative and customer service skills toward supporting business operations on part-time basis.  Ensure delivery of superior customer service in responding to inquiries, providing resources and interpreting policies/procedures.  Proficiently organize and maintain filing systems and computerized record systems for optimal operational efficiency and quality. Assist with budgeting by collecting and managing detailed information and records.

 

Achievements/Awards

 

Employee of the Month, Prince George s County Government, Public Safety Investigations; 02/2007
Director s Public Safety Awards, Prince George s County Government; 2005 and 2006

 

Certifications

Techniques of Fingerprinting, State of Maryland Department of Public Safety and Information Technology and Communication division Criminal Justice Information System Central Repository; date issued May 5, 2009 - expires April of 2011

 

Technical Proficiencies

 

Software/Applications/OS: Windows 2000, MS Office 2000, MS Word, Medisoft, Integrity

Hardware: IBM, HP, Compaq, Dell, and Sony
Office Machines: fax, scanners, printers, calculators (regular and scientific)

 

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