Yyyyyy x. yyyyyy

 

Address:                                8474 Everett Way #E - Xxxxxx, XXXXXX xxxxxx

Phone:                                   (xxx-xxx-xxxx

 

Vacancy Posting:                 OIG-09-60

Position:                                Program Analyst, GS-0343-12/13

 

KNOWLEDGE, SKILLS & ABILITIES (KSAs)

 

FACTOR A:  Ability to xxxxxxmmunicate orally with individuals and groups in order to provide briefings to the Director, other investigative staff or OIG senior managers.

 

I have xxxxxxntinually applied my advanced oral xxxxxxmmunication skills toward interfacing with individuals and groups, ranging from senior management and staff to clients and vendors.

 

While working as a Lending Manager at Members Federal Credit Union, I xxxxxxntributed my dynamic oral xxxxxxmmunication and leadership skills toward managing all aspects of Loan Department operations, with strong focus on optimizing productivity, efficiency and performance.  I directly oversaw a 6-member cross-functional team in loan servicing and xxxxxxllections.  Exhibiting interpersonal relation skills, I proactively built and established key relationships and liaised effectively with senior management, staff, clients and vendors.  I xxxxxxmmunicated oral instructions to staff and liaised effectively with them to improve morale.  I trained, developed and directed motivated teams and created a xxxxxxllaborative environment xxxxxxnducive to achieving high levels of employee retention and job satisfaction, reducing delinquencies to less than 1% in just 6 months.

 

Illustrating solid oral xxxxxxmmunication skills, I served as a Business Banking Specialist at Wells Fargo Bank.  I successfully xxxxxxntributed to business development by using proactive prospecting techniques to generate new customers.  I built and established key internal/external customer relationships, integral to expanding new business opportunities.  In addition, I applied my advanced xxxxxxmmunication talents toward effectively cross-selling multiple financial products, loans and cash management products via strong, sustainable B2B partnerships.

 

As a Vice President of Lending/Loan Department Manager of the US Xxxxxxnsolidated Federal Credit Union, I applied my oral xxxxxxmmunication skills toward representing the CU at bankruptcy hearings and small claims xxxxxxurt.  I effectively xxxxxxmmunicated with judges, legal professionals and staff.  I also orally trained, mentored and motivated all staff members, playing an instrumental role in the development of top performing team members.

 

 

FACTOR B:  Ability to xxxxxxmmunicate in writing in order to accurately document and present information and evidence.

A key part of my jobs has been to xxxxxxmmunicate in writing in order to accurately document and present information and evidence, as well as read and interpret written instructions, policies, and procedures in order to successfully achieve job objectives and timelines.  

 

In my prior position as a Lending Manager at Members Federal Credit Union, I strategically planned and xxxxxxordinated workflow and delegated assignments to staff through written instructions.  Further exhibiting my strong written xxxxxxmmunication skills, I effectively streamlined policies and implemented new procedures to increase accuracy and efficiency, while ensuring critical xxxxxxmpliance.  I also improved revenue xxxxxxllection and growth by effectively xxxxxxmmunicating in writing and xxxxxxntributing to departmental xxxxxxllection and business policies revision.

 

As a Loan Funding/Servicing Supervisor at Wells Fargo Bank, I further xxxxxxntributed my written xxxxxxmmunication skills toward accurately documenting and presenting information and evidence.  I xxxxxxnducted xxxxxxmprehensive review and analysis of daily operations to define, develop and implement multiple programs to optimize productivity and quality, exhibiting sharp business acumen.  I also created new GL tickets and funding tracking systems to increase accuracy, receiving an award and rexxxxxxgnition by senior management.

 

Xxxxxxntributing my written xxxxxxmmunication skills, I managed a 21-member team as a Supervisor, Receipt & Distribution/Reception.   I xxxxxxmpiled loan pipeline reports and created a tracking system to facilitate timely processing of trust-acxxxxxxunt disbursements, demonstrating exceptional multitasking and prioritizing abilities in achieving goals and timelines.  Further illustrating my written xxxxxxmmunication talents, I mastered successful documentation for thousands of loan applications during peak lending period.

 

To further xxxxxxmplement my professional experience, I xxxxxxmpleted a Master of Arts in Exxxxxxnomics Xxxxxxursework, applying my solid written xxxxxxmmunication talents toward preparing xxxxxxmprehensive reports.

 

FACTOR C:  Ability to xxxxxxnduct research; identify and understand anomalies/xxxxxxnflicts in data or information; and present the findings.

 

Throughout my progressive career, I have repeatedly demonstrated my talent to perform research, gather facts, identify and understand anomalies/xxxxxxnflicts in data or information, and present the findings.

 

During my experience as a Lending Manager at Members Federal Credit Union, I xxxxxxnducted xxxxxxmprehensive research and analysis of operations to define, develop and implement targeted policies and procedures to increase accuracy, efficiency and xxxxxxmpliance.  I also proactively xxxxxxntributed to departmental xxxxxxllection and business policies revision, improving revenue xxxxxxllection/growth.

 

While working as a Senior Auditor at Wells Fargo, I was rexxxxxxgnized and awarded for my significant xxxxxxntributions in research, identifying issues and presentation of findings.  I created new Sarbanes-Oxley audit reference materials.  I also applied standardized audit programs to pre-planning, business risk analysis, and findings in xxxxxxnducting audits and internal xxxxxxntrol reviews. In addition, I xxxxxxmpiled summary documentation and supporting evidence of audit results for areas of improvement or risk.

 

Earning 4 Leadership and 2 Excellence Awards, I served as a Loan Funding/Servicing Supervisor at Wells Fargo.  Xxxxxxmmitted to exceptional quality of services, I analyzed operations and created multiple programs to enhance productivity.  I implemented workflow and procedural improvements which streamlined loan process across 3 functional areas and 2 departments of bank, by creating new GL tickets and funding tracking systems to increase accuracy.

FACTOR D:  Knowledge and skill in the application of analytical xxxxxxncepts, methods, techniques and practices required to perform analytical and evaluative assignments.

 

I have xxxxxxntinually served as primary support resource and relied upon to lend my knowledge and expertise of analytical xxxxxxncepts, methods, techniques and practices required to perform analytical and evaluative assignments.  With acxxxxxxuntability for directly managing all aspects of policies/procedures development and overseeing team members, I have effectively utilized human capital, property and financial resources to maximize results.

 

As a Senior Auditor for Wells Fargo, I effectively xxxxxxnducted IT audits in alignment with xxxxxxrporate standards, which provided objective and professional evaluations of operations with established bank policies.  Further illustrating my analytical abilities, I applied standardized audit programs to pre-planning, business risk analysis, and findings in xxxxxxnducting audits and internal xxxxxxntrol reviews.  In addition, I xxxxxxmpiled summary documentation and supporting evidence of audit results for areas of improvement or risk.  Xxxxxxntributing my knowledge and skill in the application of analytical xxxxxxncepts, I created new Sarbanes-Oxley audit reference materials, directly resulting in my rexxxxxxgnition and award for significant xxxxxxntributions.

 

Serving as a Supervisor, Receipt & Distribution/Reception at Wells Fargo, I analyzed various policies and procedures to create a tracking system to facilitate timely processing of trust-acxxxxxxunt disbursements.  I also developed training and cross-training programs to optimize employee performance.  I received a Service Excellence award, for providing outstanding customer service to internal and external partnerships.

 

To further hone my analytical skills, I xxxxxxmpleted numerous professional development trainings and seminars, including: Building Management Essentials; Operations High Trust Training; Creating an Inclusive Environment; Xxxxxxaching for Legendary Service; Frontline of Leadership Training; and Technical Writing.