Yyyyyy x. yyyyyy

Driven team-player with broad-range management, administrative and customer service experience eager to contribute talents toward supporting a progressive organization seeking a driven team player who thrives on challenges and effectively adapts skills and knowledge to new professional environments and responsibilities.

 

PROFESSIONAL EXPERIENCE

 

Frost National Bank C Houston, TX                                                                                     2005-Present
Personal Banker; 2008-current

         Have progressed with bank to assume responsibility for building and maintaining critical relations with new and existing clients and driving business growth by applying comprehensive product knowledge and dynamic customer service skills.

         Proactively collaborate with Senior Vice Presidents and Market President in defining and executing strategies focused on making each customer a universal client in order to maximize revenue.

         Key team member in developing strategic team to ensure world-class customer service.

         Contribute solid accounting knowledge toward ensuring optimal loan product placement through comprehensive analysis of complex financial statements.

Consumer Banking Support; 2005-2008

         Delivered quality service in responding to inquiries, consulting for needs assessment, presenting product/service recommendations, establishing/maintaining accounts, and processing transactions.

         Proficiently facilitated broad range of loans including auto and home equity lines of credit.

         Actively supported operations through administrative support, with accountability for drafting communications, notarizing documents and managing customer information.

 

Camille La Vie C Houston, TX                                                                                              2004-2005
Assistant Manager

         Proactively supported diverse business operations ranging from procurement, inventory control and merchandising to customer service, team supervision and cash management.

         Steered 6 associates to deliver quality service vital to driving sales, profits and client retention.

         Ensured optimal stock levels through effective inventory monitoring and procurement processes.

         Effectively collaborated with warehouse and inventory control management team in addressing and resolving shipping/receiving and inventory discrepancies.

         Maximized product presentation, promotion and marketing through strategic merchandising.

 

Limited Express C Houston, TX                                                                                              2001-2004
Wrap Desk Coordinator/Head Cashier

         Trained and directed cashiering team, with full accountability for managing and balancing cash, credit and check transactions and deposits.

Telecheck Services Inc. C Houston, TX                                                                                   1999-2000
Authorizations Operator

         Demonstrated dynamic communication and client relation skills in servicing high-profile merchants through approval and denial of transaction processing.

         Evidenced strong multitasking, organization and prioritization skills in managing high-volume, multi-line phone system.

         Played an instrumental role in mitigating bad check circulation by updating and administering computer database.

 

EDUCATION

 

Bachelor's Degree, Purchasing and Supply Chain Management; University of Houston - 2004


PROFESSIONAL AFFILIATIONS
 

Volunteer, National Association of Purchasing Managers (NAPM)

• Assisted with annual charity golf tournament