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0000 xxxxxx xxxx , xxxx , xxxxx 00000 ~ (xxx-xxx-xxxx ~


                                       Summary of Qualifications                                     


Successful Aviation Operation Supervisor and client service representative skilled in aligning corporate strategy with strategic alliances resulting in new revenue. Expert ability to evaluate existing and potential partnerships with clients to determine benefit. Talented relationship builder, negotiator, and liaison leveraging dynamic communication skills. Proven track record in management, sales, and business development for leading-edge airline organizations. Creative person with highest integrity and dynamic potential. Fluent in English and Vietnamese; basic conversationalist in French and basic knowledge in German. Technical competencies include: Oracle, Lotus Notes, and PeopleSoft.

Operations and Management Strengths:

         Aviation Management

         Team Building & Leadership

         Financial Analysis/Accounting


         Air Carrier Investment

         Business Management

         Airport Operations Supervision


                                                 Career Profile                                                


Airport Operation Supervisor /Acting Station Duty

Lufthansa, 05/2001 to Present

         Direct the success of 20- 40 staff on various shifts; support ticketing counter, gate, and international arrival staff as needed.

         Perform flight dispatch functions and verify weight balance of planes soon to depart.

         Spearhead operations within the ticket sales department which makes up a significant portion of Lufthansa s revenue for the Denver terminal.

         Calmed customers concerns about departure and arrival of 2 Lufthansa flights to/from Frankfurt Germany; 6 AirCanada flights to/from Toronto and Montreal.

         Oversee financial management tasks such as accounts receivable/payable.

         Provide professional development training for handling agents and other staff.

         Stand as front-line point of contact for Denver terminal and Lufthansa New York headquarter, Mexico-based accounting team, and local airport account revenue.                                         


Business General Aviation Sales Account Representative

Jesppesen/Boeing, 03/2007 to10/2007

  • Built stellar client relations while taking calls and fulfilling orders for Jeppesen products including avionic/electronic maps and various software programs.


Additional Experience:     


  • Handling Services, Champion Air, Apple Vacation, Big Sky, Allegro Air C 1999 to 2002
  • Reservation/Ticketing Agent, Continental Airlines C 2000
  • Lead Customer Service Agent, Vietnam Airlines C 1994 to1998




Pursuing Bachelors Degree in Aviation Business Management/ Minor in Finance ~ Metropolitan State College of Denver     

FAA Dispatcher License / ATP Pilot License Written Test- Dec 2007

Associate Degree in International Trade ~ Saigon Business University


                                      Professional Development                                    


Accounting/ Management Courses C 5 years                         

NTSB Washington DC, 02/06

Walk Out-Push Back, 02/06

Endeavor Project C Management New York, 11/05

Management Module 1-2/ Management Advance, 01/05.

Supervision De-icing/Anti-icing JFKLH, 11/03

Operation /BASIC-L QSH-052 C Germany, 10/03-11/03

Ticket sale Guide -Res-UA QSH-011, JFK, 06/03.

Interline Check in C UA Germany-QSH-011, NYC

Sale/Irregularity Germany 068 1, 12/05

Ticket Sales/TANDEM C Amadeus Germany, 08/01



0000 xxxxxx xxxx , xxxx , xxxxx 00000 ~ (xxx-xxx-xxxx ~






Hiring Agent Name


Company Name


City/State/Zip Code




I am currently seeking a challenging career opportunity in an Aviation Management capacity and I am submitting my resume for your review. Thank you in advance for your time and consideration.


As demonstrated in the accompanying resume, my professional qualifications include management, sales, and business development. I have effectively applied my skills and knowledge toward standing as Airport Operation Supervisor where I supervise 20 to 40 employees depending on the shift. With strong analytical, organizational, and management ability that would be an effective asset to your organization and after years of on-the-job expertise leading personnel and monitoring profit and loss, I require minimal supervision in a fast-paced, detail-oriented environment such as yours. Ultimately, I am now prepared to transition within my career to become a <Position> within <Organization>.


To complement this background, I offer the knowledge I am acquiring as I pursue a Bachelors degree in Aviation Business Management and a Minor in Finance and my FAA Dispatcher license.


As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your firm, and look forward to interviewing with you in the near future.







Yyyyyy x. yyyyyy









Thank you for the great resume - I only find a minor issue such as:
During the time I was
• LEAD CUSTOMER SERVICE AGENT, Vietnam Airlines C 1994 to1998

We were also handling for the following airlines which gave me a great deal of experience in International Comercial Aviation:
Ticketing/Check In/ Lost and Found Handling Agent for:

Air France
Asiana Airways
Cathay Pacific
China Airlines
Eva Air
Japan Air
Korean Air
Lufthansa German Airlines
Malaysia Airlines
Philippine Airlines
Quantas Airways
Singapore Airlines
Thai air ways

So would you please adjust the correction.


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