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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx xxx-xxx-xxxx
abc@xyz.com
Senior-Level Management Executive eager to contribute administrative leadership talents and sharp sales and marketing expertise toward supporting the employer in optimizing bottom-line performance.
Introductory Summary
Significant experience in directing hotel operations, food and beverage (F&B) operations, golf courses, and large condo resorts. Experienced in orchestrating complete property renovations and new construction. Considerable skills in forecasting, budgeting, analysis, cost control, and strengthening revenue growth and profitability. Expertise in generating and managing multi-million dollar revenue. Extensive background in devising, implementing and evaluating sales and marketing programs. Merge strong work ethic, attention to detail, and integrity to achieve sales targets, increase net revenues, and strengthen profit performance. Combine solid interpersonal and communication skills to train, empower, educate and inspire employees; lead staff to achieve productivity and performance excellence. Proven success in elevating staff morale, reducing turnover, and driving compliance with corporate standards, policies and procedures. Constant focus on ensuring and optimizing guest relations to achieve excellent occupancy levels, repeat business and referrals. Proficient in administering guest recognition and loyalty programs.
Key Achievements:
Proactively captured $43M in annual revenues for Burroughs & Chapin Company through hotel properties as well as eight golf course operations, 46 retail units, and 52 F&B operations.
- Apply dynamic leadership expertise toward hiring, training, managing, evaluating and directing seasonal staff of 200 at Bay Watch Resort.
- Spearheaded opening and launch of 984 ft. long pier comprised of a restaurant, outside bar, gift shop, tackle shop, and ice cream shop at Cherry Grove Pier.
Managed sales and marketing efforts to promote Myrtle Beach in South Carolina to more than 15 million guests per year.
- Resourcefully designed concierge and introduced outside company programs in Marriott Grand Dunes and Radisson Convention Center Hotel.
Established strong relationships with local Chamber of Commerce (Myrtle Beach, North Myrtle Beach, etc.)
Professional Experience
Oceana Resorts, N. Myrtle Beach, SC, 2005 to Present
General Manager
Direct daily business operations for four separate resort and hotel properties. Continuously promote Myrtle Beach area to attract visitors and drive sales revenues. Emphasize key selling points such as:
- Over 103 golf courses, many ranked in top 100 nationwide.
- Proven track record for region having 72% repeat rate for annually returning guests.
- A large amusement park (originally Hard Rock Park) now known as Freestyle Park.
- One of the most beautiful beaches in the country.
- Prime location within 1 hour of Charleston, SC and Wilmington, NC.
- Grand Strand boasting 1,500 restaurants.
- Several shopping malls as well as two new Lifestyle Malls.
Continued
Yyyyyy x. yyyyyy ~ Page 2 of 2
Professional Experience continued
Bay Watch Resort
Steer business operations for 523-room condo hotel consisting of 1, 2, and 3-bedroom units, 7,000 sq. ft. of convention space, and numerous pools, lazy rivers, children s pools, and Jacuzzis.
Proficiently drive cost-effective business operations for two restaurants and two lounges.
Prince Resort
Partnered with construction and design teams to expedite successful property development efforts.
Decisively established room rate structure, front office systems, and F&B systems and procedures.
Direct operations for restaurant/bar and 170 condominium units.
Cherry Grove Pier
Successfully attracted and secured business from 800,000 customers annually.
Harborgate Marina Inn
Planned, coordinated and led opening of 108-room top quality hotel.
Burroughs & Chapin Company, Inc., Myrtle Beach, SC, 1999 to 2005
Executive VP of Resorts, Golf, and Accommodations
Leveraged exceptional organizational strengths to plan, orchestrate and manage golf course operations/construction, joint venture hotels, F&B, catering, retail operations, group sales, a golf magazine, a packaging company, and a call center.
Managed, supervised, and motivated approximately 500 employees, consistently emphasizing top-notch guest service and satisfaction.
Defined budgets and held P&L accountability for all properties: Holiday Inn Express, Fairfield Inn, Comfort Inn Suite, Suburban Lodge, (2) Hampton Inns, and 500 individually-owned condo units.
Prior Background:
Ripley s Aquarium, Myrtle Beach, SC, 1994 to 1999
Ripley s Museum, St. Augustine, FL, 1993 to 1994
General Manager
Metro Hotels Management Company, Odessa, TX, Danville, IL, Jacksonville, FL, 1987 to 1994
General Manager C Hilton, Sheraton, Holiday Inn, Days Inn, and Radisson Inn Hotels
Albanese Management & Development Corp., Alton, IL and Mount Prospect, IL, 1985 to 1987
General Manager C Holiday Inn Hotels
Professional Affiliations
Board of Directors, Golf Holiday, Myrtle Beach, SC
Board of Directors, North Myrtle Beach Chamber of Commerce
Winner, State Governor s Cup on Tourism, 1997
Hospitality Association, Myrtle Beach, SC
President, Hotel/Motel Association, Kingsland, GA
Education & Professional Development
Certified General Manager; Certified Food & Beverage Director C Holliday Inn University, Memphis, TN
Business Administration C Daytona Beach Junior College, Daytona Beach, FL; Tennessee Temple Baptist College, Chattanooga, TN
Continuing Education/Training: Leadership Training and Marketing & Promotions
Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx xxx-xxx-xxxx
abc@xyz.com
Date
Hiring Agent Name
Title
Company Name
Address
City/State/Zip Code
Dear__________________:
I am currently seeking a challenging career opportunity in a hotel/tourism management capacity and am submitting my resume for your review. In advance, thank you for your time and consideration.
As indicated in the accompanying resume, I bring to you a seasoned background in directing hotel and resort operations, significant experience in personnel development and management, and an exemplary blend of talents in financial administration, new property development/construction, sales and marketing, budgeting, relationship-building, and negotiating vendor contracts. To complement these qualifications, I offer polished communication, forecasting, interpersonal, and presentation skills which are paramount as a General Manager.
As a proactive contributor to your organization, you will find me to be a self-motivated professional and stellar leader committed to supporting you in achieving your objectives through dedication, loyalty, and proven skills in maximizing guest/customer service and satisfaction. I am confident that I could be a valuable asset to your company, and look forward to interviewing with you in the near future.
Sincerely,
Yyyyyy x. yyyyyy
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