Award-winning business professional eager to contribute exceptional banking,

team-building, and sales leadership expertise toward supporting a dynamic organization

in optimizing bottom-line performance.

 

 

Proficiency in problem solving, decision making, and delivering superlative client service. Reputation for integrity, sound business judgment, well-developed prioritization skills and commitment to confidentiality. Dependable, ethical and extremely productive; consistently ensure and perform a thorough and quality job in all endeavours.  Proactively anticipate, plan, and respond accordingly to changing business priorities. Establish strong client relationships to maximize satisfaction, retention, and referrals.

 

Selected Achievements:

 

         Ranked as #1 for referrals in various sales blitzes at CIBC s Robson and Denman branch.

         Won CIBC s Mortgage Campaign and was chosen as only nominee for recognition as FSAM quarterly achiever.

         Continuously exceeded sales and referral targets at Robson and Denman location by 75%.

         Expeditiously processed an average of 125 daily financial transactions, and surpassed weekly referral targets by at least 75% at Broadway and Willow CIBC.

         Championed efforts to accelerate ordering process at Hutchinson Imports for an average of 50 orders per day.

 

 

Canadian Imperial Bank Of Commerce                                                                           2008 to Present

Head Financial Service Ambassador - Robson and Denman, 2009 to Present

         Demonstrate excellent product knowledge in providing financial advice and guidance to customers including education in available financing options.

         Actively promote CIBC s services, programs, promotions, and special client offers.

         Reliably control branch and ABM cash flow while facilitating constant regulatory compliance.

         Chosen based on exemplary leadership attributes to train, motivate, coach, and mentor new employees.

         Identified and referred major investment opportunity to Imperial Service department.

         Handpicked as branch representative for CIBC Run for the Cure and BC Children s Hospital.

 

Customer Service Representative - Broadway and Willow, 2008

• Merged solid communication and interpersonal skills to provide superior customer service, exhibiting outstanding efficiency in processing a broad range of transactions.
• Appreciated for ability to serve as translator/interpreter between CIBC managers and Chinese customers.

 

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Professional Experience continued ...

 

Hutchison Imports (Division of Fairchild Group), Richmond, BC, 2008

Administrative Assistant to Vice President of Marketing

• Delivered top-notch administrative and marketing support to senior executive, illustrating exceptional strengths in vendor relations, procurement, shipping, customer service, inventory control, and order tracking.
• Accurately prepared and presented monthly reports detailing sales and operations statistics.
• Performed wide spectrum of marketing activities such as research, company website maintenance, and planning/design of marketing materials.
• Participated in trade show events by reserving space and assisting with creating display and materials.

 

New Eastern Travel Agency, Taipei, Taiwan, 2003 to 2006 (summers)

Executive Assistant & Business Tour Leader

• Provided concierge services to clients with an emphasis in problem solving, ensuring satisfaction, and meeting individualized needs.
• Formulated and delivered staff training program on customer service and sales strategies and contributed to hiring quality talent.
• Professionally guided investor groups and government officials at exhibitions throughout Taiwan.
• Adeptly functioned as English/Japanese/Chinese interpreter for 200+ Chinese entrepreneurs.

 

 

Bachelor of Commerce, Marketing and International Business, 2007

Sauder School, University Of British Columbia, Vancouver, British Columbia

 

Study Abroad: Osaka University, Osaka, Japan

 

Honours and Awards:

         UBC Commerce Faculty Honour Roll

         Undergraduate Scholar Program Scholarship

         Pierre Berthier Education Abroad Scholarship

 

Certificate in Canadian Securities Course

 

Certificate in Financial Planning (CFP), British Columbia Institute Of Technology