career objective                              

 

persuasive and multi-faceted leader seeking to leverage extensive training, development, and sales experience to support corporate profitability and productivity objectives.

 

profile                                                

 

ø  consistently contribute to improved productivity, cost effectiveness, operational enhancement, and profitability through leadership, strategic planning strengths, technical expertise, and sound understanding of client needs.

ø  effective leadership skills honed through progressive roles within high-paced, demanding environments that required balancing of numerous tasks with varying degrees of priority.

ø  excel in listening, coaching, idea-generating, and problem solving by implementing viable training plans and leading new process improvement.

ø  reputation for strong work ethic, exceptional commitment to customers, industry knowledge, approachability and ability to get the job done by focusing on priority tasks and tenacious commitment to results.

 

core competencies

instructional systems design	team leadership & training	scheduling & timetables
curriculum development	program implementation	customer service
policy & procedure development	face-to-face, workshop, seminar	review & analysis
onsite & remote training	needs assessments	documentation & presentations
learning & development tools	diverse audience groups	spokesperson representation

 

accomplishments                              

 

  increased performance levels at schaeffer consulting group by 5% to 7% by introducing new training for telecommunications groups, including new-hire, call center, outside sales forces, and distributors.

  grew schaeffer consulting group s call center sales team s matrix by delivering specialized training to sales managers.

  conceived partnership program and served as face of icq telecom during all company mergers.

  improved sprint and mci teams performance by 10% by crafting coaching and feedback system.

 

professional experience                

 

schaeffer consulting group-alpharetta, ga                                                                    1998 to present

training manager

  designed, developed, and implemented training programs for wide range of client needs and employed cutting-edge teaching methodologies to maintain interactive and motivated classrooms; traveled nationwide to deliver training directly to clients.

  crafted monitoring forms and demonstrated monitoring techniques to improve sales measurables and maintain consistent development of employees.

 

icg telecom-englewood, co                                                                                             1997 to 1998

training manager

  utilized four phases of learning to organize, write, and update all training materials for outside sales groups and customer service call center, including glossary of terms for 500 employees.

  collaborated with national partnership for community training (npct) to define objectives and build modules for training.

 

sprint-denver, co                                                                                                             1995 to 1997

mci-co, mo, va, nm, & ms                                                                                              1992 to 1995

sales representative / trainer / leader trainer / training manager

  established formal training and advancement of sales and service representative new hires on products, sales skills, and systems while facilitating train-the-trainer activities.

 

education & credentials                

 

worcester state college-worcester, ma

bachelor of science in ???

 

certifications:

certified telecommunications / data communications instructor

tsa instructor (ctx 2500 / 5500, l3, beringer 400a&b, itomizer, egis ii security detection equipment)

c*l*o*s*e c zig ziegler c how to make training payoff c mpg ((all one training?))

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

date

 

 

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

with more than 15 years of experience contributing to the training and development needs of a wide range of organizations, i have honed my skills for the express purpose of supporting profitability and productivity objectives. it is with this expertise that i hope to prove myself invaluable to (company name) in the role of (role title).

 

in addition to a bachelor of science, specialized training, and a results-oriented work ethic, i also can offer:

 

  proven track record increasing performance levels and sales captures through utilization of four phases of learning system, focused on awareness, acquisition, practice, and application.

  successful design, development, and implementation of more than 5,000 classes along with accompanying training materials.

  expertise in leadership and teambuilding that fosters true motivation, productivity, and cohesion from disparate parties.

  dedication to continuous improvement through ongoing training and education, including key certification in sales and instruction.

 

as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  i am confident that i could be a valuable asset to your operations, and look forward to interviewing with you in the near future.

 

sincerely,

 

 

 

 

yyyyyy x. yyyyyy