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yyyyyy x. yyyyyy              0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxxxxx-xxx-xxxx

abc@xyz.com

 

~ career profile ~

 

offer progressive career in high technology, including extensive experience in technical support management, security and network administration, and personnel training. ~ consistently achieve timely resolution of hardware, software, and internet connectivity issues . ~ consistently improve productivity by directing recruitment, training, and development initiatives for technical support teams . ~ possess an established track record of accomplishments in resolving cross-organizational issues. ~  certified in comptia a+ and ciw v5 associate. ~

  project management

  regulatory compliance

  disaster recovery/contingency planning

  network & systems security

  data integrity/recovery

  risk assessment/cost benefit analysis


 

~ key achievements ~

 

ö         selected to establish company-wide security systems as well as design and implement security processes.

ö         instrumental in developing and implementing business continuity and disaster recovery

ö         created company policies and procedures governing corporate security, email and internet usage, access control, and incident response.

 

~ professional experience ~

 

productivity associates, inc., san diego, ca                                                                                                      2008-present
technical support, help desk

assess and resolve software, hardware, and networking issues for clients by troubleshooting solutions and providing an accurate diagnosis.

assist users by providing step-by-step solutions in a call center environment for issues involving local printer, pc hardware, email, internet connectivity as well as dial-in and local area network accessibility issues.

manage corporate desktop, proprietary software and hardware, and internet service support as well as provide network administration by troubleshooting, routing, and escalating services.

track all inbound and outbound calls and events to maintain accurate records of service for customers.

 

perris valley auto center, perris, ca                                                                                                                   2006-2007
information technology specialist

established and managed company-wide information systems to identify and evaluate all critical systems then design and implement security processes.

administered cost control measures by performing cost benefit analysis on all recommended strategies to determine optimal products.

created and integrated curriculums and facilitated awareness training for both management and staff.

supervised daily activities of computer and internet security programs.

 

accredited home lenders, rancho bernardo, ca                                                                                                  2003-2006
post-closing sales coordinator

oversaw progress of credit files by facilitating, coding, routing, tracking, storing, coordinating, and retrieving data throughout the post-closing process.

performed other duties as directed by management to assist with loan closing operations.

 

compusa, kearney mesa, ca                                                                                                                                2002-2003
pc technician

resolved equipment performance issues by installing, maintaining, troubleshooting, and upgrading computer hardware, software, personal computer networks, and peripheral equipment.

assessed user training needs and trained users in effective use of applications to make recommendations regarding hardware and software acquisitions.

 

litton technologies, san diego, ca                                                                                                                                       1999-2001
electronics technician

identified and repaired equipment performance issues by reworking and conducting quality testing related to production of parts, components, circuit boards, and completing final assemblies.

installed, configured, and maintained test environments to accomplish testing and execution of test procedures.

 

~ page 1 of 2 ~

 

 

 

yyyyyy x. yyyyyy                                                                                                                    ~ page 2 of 2 ~

 

qualcomm inc./kyocera wireless, city, st                                                                                                             1997-1999
electronics technician

adhered to engineering instructions and technical manuals to troubleshoot, assemble, test, and maintain circuitry or electronic components.

 

united states army, fort carson, co                                                                                                                       1993-1997
signal systems support specialist

supervised, installed, maintained and troubleshot signal support systems and terminal devices, to include radio, wire, and battlefield automated systems.

prepared and implemented signal operations requests and signal logistics support for unit level operations and maintenance.

developed and executed information services policies and procedures for supported organizations.

planned, supervised and executed unit level maintenance programs for signal equipment.

devised and implemented unit level training for automation and communications systems and signal support equipment.

 

~ education ~

 

b.s. in computer science, expected 06/2011 c university of phoenix

~ certifications ~

 

comptia a+ certified

ciw v5 associate

---

~ professional training ~

 

signal systems support specialist training c fort gordon, georgia

---

yyyyyy x. yyyyyy              0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxxxxx-xxx-xxxx

abc@xyz.com

 

 

date

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

i am currently seeking a challenging career opportunity in an information technology capacity and am submitting my resume for your review. in advance, thank you for your time and consideration.

 

i am seeking to utilize my more than 17 years progressive experience in information technology  specialist, security systems management, and technical support roles within your organization. throughout my career, i have streamlined long-term strategies to resolve technical issues in areas of network administration, security, and equipment performance to drive company growth. i also have a successful track record of developing people, processes, and technology capabilities to advance business objectives. throughout my work history, i have established a record of bridging it & business divisions to achieve and exceed company growth through innovative change management, new system development and launches, and training technical staff to maximize productivity without sacrificing quality.

 

some key achievements include:

 

ö         selected to establish company-wide security systems as well as design and implement security processes.

ö         instrumental in developing and implementing business continuity and disaster recovery

ö         created company policies and procedures governing corporate security, email and internet usage, access control, and incident response.

ö         planned, supervised and executed unit level maintenance programs for signal equipment.

ö         devised and implemented unit level training for automation and communications systems and signal support equipment.

 

in addition, i am certified in comptia a+ as well as a current ciw v5 associate. currently, i am completing a bachelor s degree in computer science expecting graduation in june 2011.

 

i have a passion for building and maintaining cross-functional r&d and engineering teams through mentoring resources and staff training methods. i am a dedicated worker as well as persuasive trainer and coach with a reputation as a creative, effective change initiator and manager with impeccable interpersonal and relationship building skills which create success.

 

as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. my goal is to transition my experience, creativity, and enthusiasm to your organization. i am confident that i could be a valuable asset, and look forward to interviewing with you in the near future.

 

sincerely,

 

yyyyyy x. yyyyyy

 


 

yyyyyy x. yyyyyy              0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxxxxx-xxx-xxxx

abc@xyz.com

 

 

 

date

 

 

 

contact name

company name

address

city/state/zip code

 

dear _______________________________:

 

i would like to thank you for providing me the opportunity to interview with you and discuss the exciting (title of position applying for) position currently available with your company. having gained a deeper insight into the job requirements and your objectives, i am confident you will find me a valuable asset in achieving your goals.

 

as discussed, i am an enthusiastic, disciplined team player eager to launch a successful career as a dedicated member of your staff.  i believe you will find my dynamic technology support management and system administration skills along with my ability to resolve advanced technical, equipment, and internet connectivity issues vital to your operations and look forward to contributing to your success.

 

should you have any additional questions, or to discuss future employment opportunities, please feel free to contact me at your earliest convenience. again, thank you for the enlightening interview. i look forward to your response.

 

sincerely,

 

 

yyyyyy x. yyyyyy

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