career objective

results-driven operations manager and mba candidate eager to contribute superior analytical, organizational, and communication skills toward supporting the employer in optimizing performance

profile

ø  nine years of operational management, financial oversight, hr and staff training, and administrative experience, with expertise in facilitating a client-focused, service-oriented environment vital to maximizing customer satisfaction and retention

ø  successfully recruit, train, direct, and retain top-performing support teams; strategically plan and coordinate workflow and human resources for optimal coverage while containing labor costs

ø  conduct detailed analyses to develop process improvements, resource allocations, and operational structures that maximize productivity and eliminate waste

ø  proactively monitor industry trends and developments, including competitive services and marketing activities; expertly identify and capitalize on opportunities to penetrate and develop markets

ø  dynamic communication, presentation, negotiation, and relationship management skills

ø  sharp technical proficiencies including microsoft office (word, excel, powerpoint, access, and outlook); type 90+ w.p.m.

education

louisiana state university, shreveport, la                                                      anticipated graduation insert date

studies toward master of business administration

 

southeastern oklahoma state university, durant, ok                                                                                2007

bachelor of music education

professional experience

pizza hut incorporated, shreveport, la                                                                                     2001 c present

restaurant training manager

• perform a broad scope of operational management and business expansion functions for the largest pizza hut franchisee in the world
• travel extensively to open new store locations and turn around underperforming restaurants; provide critical support and training during key transitional periods c locations have included atoka, madill, and marietta, ok; tyler and texarkana, tx; and bossier city and shreveport, la
• plan new store openings, organize and assemble restaurant equipment and small wares,  monitor construction process and follow up with vendors, and coordinate preventive maintenance and repairs
• oversee financial performance and actively track cost of goods sold, labor costs, rent expenses, semi-variable expenses
• analyze p&l statements, maintain general ledger, ensure all bills are paid correctly and on time, audit cash candling reports to prevent theft, and recognize and reconcile any accounting discrepancies
• conduct performance audits to identify opportunities to increase business reach; develop and implement store-specific action plans to achieve company goals
• recruit, interview, hire, and train all levels of staff; create training aids, lead training seminars on food safety, conduct region-wide centralized training classes, develop new store manager candidates, and deliver hands-on training in each restaurant for new product launches