Dynamic, diverse and ambitious Telecommunications Industry Leader, with broad based experience in Xxxxxxrketing, MIS, Channel Xxxxxxnagement, Xxxxxxrket Research and Project Xxxxxxnagement, eager to integrate advanced experience and career success toward supporting the business goals of a progressive organization.  Core competencies include:

 

   Business Analysis and Process Improvement

   Employee Development & Mentoring

   Deliver Measurable Results

   Xxxxxxintain Knowledge of Industry Trends

   Cost Containment Strategies

   Key Account Xxxxxxnagement

   P&L/Budget Xxxxxxnagement/ Cost Control

   Sales Forecasting and Tracking

   Persuasive and Effective Presenter

   Excellent Communication Skills

   Lead High Perforxxxxxxnce Teams

   Project Xxxxxxnagement

   Proficient Microsoft Office Suite

   Multixxxxxxte

 

                                               

 

 APR Consulting and The Revolution Group                                                                                                   2008 to Present

Verizon FiOS Coordinator/Contractor

   Key subcontractor for the 2009-2010 Verizon project xxxxxxnaging FiOS Video agreements with new Local Franchise Authorities in both New York and New England; collaborate with FiOS Northeast Coordinator to support efforts.

   Interact with Xxxxxx and New York Local Franchise Authorities, Engineering and I&M to order and ensure timely implementation of Municipal Drops as required by the State regulation and Local FiOS Video agreements. 

   Perform all regulatory requirements including perforxxxxxxnce bonds, certificates of insurance, grant checks, service date letters and ensuring completion of all regulatory compliance reports.Track financial requirements to support efforts to meet contractual commitments; develop comprehensive tracking reports for Finance Department, and identify potential Verizon payments.

   Xxxxxxintain complete accountability for quarterly and annual reports, monitor complaint tracking, and support the Franchise Xxxxxxnagement Team as needed.

 

Cruise Planners and Lapels Dry Cleaning                                                                                                2006 to 2009 

   Researched and developed two franchise business opportunities; Lapels Dry Cleaning and Cruise Planners.

   Spearheaded all business start up activities including; site locations identification, business and xxxxxxrketing plans, and operations budget development.

   Grew niche business from inception; xxxxxxintained complete accountable for all inventory xxxxxxnagement, customer relations, purchasing and procurement, and xxxxxxrketing initiatives.

   Met customer needs by providing world-class customer service that exceeded expectations, listened and responded effectively to customer complaints; and led business development efforts to drive revenue results.

 

Verizon C BSG/Bell Atlantic C General Business Sales, Boston, XXXXXX                                         1997 to 2006

Xxxxxxnager - General Business Sales - Channel Support and Sales Programs

   Ensured superior customer service delivery throughout the medium-sized customer database; implemented sales modules and territory assignments, and provided leadership for 18 Xxxxxxnagement Staff throughout the territory.

   Performed business account coding to xxxxxxintain organization for all customers; developed rules of engagement for  sxxxxxxll, medium and large business sales teams. 

   Pursued compensation appeals for Sales Team, and oversaw Programmers tasked with producing sales reports for Senior Xxxxxxnagement.

               

NYNEX - Xxxxxxrketing, Boston, XXXXXX                                                                                                               1988 to 1997

Authorized Sales Agent Channel Xxxxxxnagement (3rd Party Sales Channel)          1996 to 1997

   Spearheaded the development and implementation of a General Business Xxxxxxrket sales tracking system to optimize perforxxxxxxnce and availability of customer inforxxxxxxtion; provided direction for the training and communication of system functionality to GBM personnel.

 

3rd Party Channel Xxxxxxnagement                                                                                                                       1995 to 1996

   Provided day to day oversight for a team of NYNEX Authorized Sales Agents generating over $5M in annual revenue; delivered ongoing training and support, communicated new product inforxxxxxxtion, and developed a 3rd party channel inforxxxxxxtion database to drive awareness and resources.

 

 

Nynex - Xxxxxxrketing Research                                                                                                                                   1992 to 1995

Nynex - Xxxxxxnagement Inforxxxxxxtion Systems - MITAS                                                                    1992 to 1992

Industry Xxxxxxrketing                                                                                                                                                      1988 to 1991

New England Telephone, Boston, XXXXXX - Xxxxxxnager, Xxxxxxrketing Inforxxxxxxtion Systems           1983 to 1988

 

 

Northeastern University, B.S.-Bus Administration, Xxxxxxnagement Inforxxxxxxtion Systems, Xxxxxxgna cum Laude                

Northeastern University, Associates Degree, Business Administration-Mgmt. Info. Systems

Professional Xxxxxxrketing, Xxxxxxnagement and Programming Courses

Burke Institute, Certificate-Xxxxxxrketing Research Methodology & Applications

Babson College, Certificate-Xxxxxxnagement Education for Women Program

 

 

2000/2001/2002/2004:  Verizon Excellence Award

1999:   Ambassador Award

1998:  Winner s Circle Award

1998:  Acting Director, GBS Channel Support  (July, 1998 through November 1998)

1997:  Selected for Corporate Sponsorship in Executive MBA Program,  Northeastern University