yyyyyy x. yyyyyy

country of citizenship: united states

ssn: xxx-xx-xxxx

 

position: human resource assistant

vacancy identification/job announcement number: n/a

 

core competencies

 

administrative operations, office operations, clerical, secretarial, front office, personnel, hr, team building/motivation, training & development, staff supervision, project management, policies and procedures, performance improvements, quality assurance, records management, documentation, reporting, data/information maintenance, customer service, interpersonal relations, appointment scheduling, purchasing, inventory control, billing, accounts receivable, collections, medical insurance, medical coding, medical records, computer technologies, word processing/typing, multi-line phone systems

 

experience

july 2010 c present  

medallion staffing

louisville, ky

hours per week: 40

salary: $15/hour

supervisor: jill grushon,xxx-xxx-xxxx; may contact
temporary medical office

demonstrating high level of adaptability and flexibility in effectively fulfilling short-term assignments focused on medicare, medicaid, commercial insurance, and self-pay special billing projects within the healthcare sector.

                                   

aug. 2009-june 2010

patty consulting, llc

hours per week: 40

salary: billed $50/hour

supervisor: n/a c self employed

hospital billing consultant

contributed dynamic prioritization, strategic planning and organization skills toward spearheading multiple projects for university health care facility.  substantially boosted referring physician department performance in producing clean claims, enhancing expediency in registration process and optimizing quality control and patient servicing; developed and implemented proactive policies/procedures and led team in developing a new department targeted toward ensuring accurate and timely delivery of results and supporting medical records

 

page 1 of 4

trina r. patty                                                                                                                          page 2 of 4

 

sept. 2004 c aug. 2009:

meade county board of education

brandenburg ky

hours per week: 40

salary: $10/hour

supervisor: kellianne wilson, 270-422-7500; may contact

special education secretary

proficiently maintained high volume of middle school-level special education records in full compliance with state guidelines.  efficiently scheduled/coordinated meetings between key stakeholders ranging from teachers, parents and school psychologists to occupational therapists, speech therapists and related participants supporting student-specific educational decision making processes.  concurrently provided quality front office assistance.

 

june 1999- sept 2004; adopted baby-stay at home mom

 

aug. 1997-june 1999

passport health plan

louisville, ky

hours per week: 40

salary: n/a

supervisor: n/a

member service representative

effectively trained new hires in office and phone operations as well as delivered ongoing training updating staff on policies and procedures. actively consulted with health plan members in selecting primary care provider, setting physician appointments, obtaining referrals, and arranging transportation.  further contributed subject matter expertise toward thoroughly explaining plan benefits, policies and procedures.

 

feb. 1996 c aug. 1997

david r. gajadhar, m.d. psc

louisville, ky

hours per week: 40

salary: n/a

supervisor: n/a

office manager/insurance clerk

demonstrated strong leadership skills in successfully driving administrative operations for a busy 2-physician practice, with responsibilities ranging from human resource management, accounting, insurance, and appointment scheduling through purchasing/inventory control, patient relations/services, clinical functions, and general office activities.  built, coordinated and directed 6-member team of receptionists, medical assistants, medical records staff, and a transcriptionist, with strong focus on productivity, efficiency and quality of operations.

applied strong accounting and insurance knowledge toward managing all accounts receivable, from patient/insurance billing and follow-up through collections, referrals and pre-certifications.  additionally counseled patients in optimal financial solutions, insurance clarifications and benefit information.

provided direct executive/administrative support to physicians. strategically scheduled office appointments to maximize use of time and resources while meeting patient needs; further arranged outpatient/inpatient clinical testing and procedures.. collaborated with medical assistants in taking patient vitals and performing lab test blood draws/specimens collection.

trina r. patty                                                                                                                          page 2 of 4

 

oct. 1994 c feb. 1996

jewish hospital

louisville, ky

hours per week: 40

salary: n/a

supervisor: n/a

team leader

steered medicaid/self pay/charity/bad debt 6-member team responsible for outpatient/inpatient medicaid and self-pay billings; in charge of time cards for payroll processing. actively liaised with hospital and collection agencies in recovering outstanding receivables; compiled and produced bad debt reports and prepared accounts for external collection agency placement.  held authority for approval of charitable cases and managed supporting reports for review by accounting department. demonstrating commitment to employer needs, enthusiastically took on additional projects and special assignments supporting patient accounting director and assistant director in achieving performance goals.

 

may 1994 c oct. 1994

gla collection agency

louisville, ky

hours per week: 40

salary: n/a

supervisor: n/a

collector/outsourcer

outsourced to jewish hospital to contribute medical insurance expertise toward reviewing medicare and medicaid adhoc reports to determine reasons for non-reimbursement of outstanding claims.   worked closely with billers in correcting claim forms vital to recovering reimbursements from medicare and medicaid.  collaboratively spearheaded efficient transition merging 2 offices for streamlined and enhanced operations.

 

aug. 1990 c april 1994

anesthesiology consultants, psc

owensboro, ky

hours per week: 40

salary: n/a

supervisor: n/a

insurance clerk/collector

collaborated with 7 anesthesiologists in launching start-up practice, including defining, developing and establishing office policies and procedures.  efficiently scheduled surgeries.

managed medical icd-9 and cpt-4 coding as well as billings.  filed and followed-up on insurance claims.  steered collection efforts including composing letters and initiating policies as well as partnering with outsourced agencies in collecting on outstanding accounts.  developed and produced detailed daily, monthly and year-end reports.

 

june 1989- aug. 1990

green river comp care

owensboro, ky

hours per week: 40

salary: n/a

supervisor: n/a

trina r. patty                                                                                                                          page 4 of 4

 

medical record clerk/transcriptionist

contributed strong knowledge of medical terminology toward transcribing notes/reports for 2 psychiatrists, 3 case managers and 7 social workers.  served as custodian of medical records in outpatient mental health facility setting.

 

oct. 1987 c june 1989

pima, louisville, ky

hours per week: 40

salary: n/a

supervisor: n/a

medical records clerk/front office receptionist

efficiently managed appointment scheduling, multi-line phones and records/charts for 9 pulmonary and internal medicine physicians.  effectively documented and returned patient calls, called in pharmacy prescriptions and managed general front office functions.

 

education

 

college/university

 

eastern kentucky university

degree: bachelors degree

earned: n/a, in progress; graduate class of 2011

current gpa: 3.4/4.0 scale

credits earned to date: 120+ hours

 

 

elizabethtown community and technical college

degree: associates degree in medical technology

earned: n/a- pending

current gpa: 3.5/4.0 scale

credits earned to date: 50 hours

honors: deans list, 4 consecutive semesters.

 

high school

                                   

louisville male traditional high school

diploma earned:

                                   

specialized skills

 

icd-9 and cpt-4 coding       

hcfa 1500 forms     

ub 92 & 04 forms

medicare and medicaid billing

medical terminology

medical back-office procedures

transcription

typing 45+wpm

pc literate