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Yyyyyy x. yyyyyy        

0000 xxxxxx xxxx , xxxx , xxxxx 00000 ~ (xxx-xxx-xxxx ~ abc@xyz.com

                                                 Career Profile                                               

Ambitious Professional with a 5+ year proven track record of success and progressive acumen including customer service, deductive reasoning, conflict resolution, negotiation, problem sensitivity, relationship management, and sound decision making. Possess exceptional organizational and interpersonal attributes and a proven determination to succeed. Exhibit dynamic follow-through, astute professionalism, and a stellar work ethic. Consistently create lasting relationships with people from diverse cultures and professional backgrounds.

 

Customer Service / Listening Skills / Attention to Detail / Retail / Sales Control / Inventory Management

Teambuilding / Leadership / Speaking Ability & Communication

 

Technical competencies: MS Word, Excel, PowerPoint, spreadsheet, and other computer software programs.

                                                     Education                                                    

Colorado Tech University, ~ BS in Criminal Justice/Human Services, 11/2010

The College of Westchester, White Plains, NY ~ AS in Computer Applications Management, 2004

CDL, Truck Driving School, July 5, 2004 to July 23, 2004

                                                 Career Profile                                                

Truck Driver

Alabama Motor Express, Ashford, AL, 02/2008 C 04/2008

McKelvey Trucking, Inc., Phoenix, AZ, 03/2006 C 01/2008

Swift Transportation, Phoenix, AZ, 07/2004 C 02/2006

         Drove tractor-trailer combinations with a capacity of at least 26,000 GVW, to transport and deliver goods.

         Loaded and unloaded trucks, or helped others with loading and unloading, operating any special loading-related equipment on vehicles and using other equipment as necessary.

         Maintained logs of working hours and of vehicle service and repair status, following applicable regulations.

         Maneuvered trucks into loading or unloading positions, following signals from loading crew and checking that vehicle and loading equipment are properly positioned.

         Operated equipment, such as truck cab computers, CB radios, and telephones, to exchange necessary information with bases, supervisors, or other drivers.

 

Telemarketer

Convergys, 08/1998 C 04/2000

         Adjusted sales scripts to better target the needs and interests of specific individuals interested in new AT&T products.

         Contacted businesses or private individuals by telephone in order to solicit sales for goods or services, or to request donations for charitable causes.

         Delivered prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service or to make a donation.

         Explained products or services and prices, and answered questions from customers with professionalism and tact.

 

Retail Sales Associate

Miami International Airport, 03/1998 C 07/1998

         Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices and maintained records related to sales.

         Opened and closed cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.

         Assisted clients by preparing merchandise for purchase and prepared sales slips or sales contracts.

         Recommended, selected, and helped locate or obtain merchandise based on customer needs and desires.

 

Additional experience includes Daffy's Department Store, 06/1997 C 02/1998; military experience as Administrative Assistant, Army, 1993 C 1996; Honorably Discharged and YNSN, US Navy Reserves, 1999 C 2002; Honorably Discharged

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