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yyyyyy x. yyyyyy                      0000 xxxxxx xxxx , xxxx , xxxxx 00000

                                                                                                                              xxx-xxx-xxxx •



senior solutions-focused  it leader eager to contribute proven systems analysis, operations support, team building, and client relations talents toward boosting a company s bottom-line performance as software development/project manager




ø  multifaceted senior level technical analyst, offering 20-plus years of all-around sdlc excellence, including significant experience successfully writing, implementing and managing large suites of integrated applications

ø  create and implement best practice methodologies and continuous improvement programs to achieve strategic and cost-effective alignment with overall corporate goals

ø  thrive within high-pressure, deadline-driven environments and strategically plan, prioritize and coordinate team-driven workflow to maximize operational productivity, efficiency, and quality

ø  contribute dynamic multitasking skills, including quickly diagnosing and adjusting it systems to meet special conditions, resolving complex it challenges, and maintaining high-level standards

ø  recognized as go-to person for immediate resolution of technical and operational problems

ø  demonstrate superb client-user relationship skills, effectively communicating with both technical and business users; display strong leadership abilities for junior members of team


~ education/technical background ~


master of business administration, information systems (2007-present)                strayer university (online)

bachelor of science, computer science (1987)                                     university of alabama, tuscaloosa, al

u.s. army, 2nd lieutenant, engineer officer basic course (1988)                                                    fort belvoir, va

certification, project management professional


platforms: ibm mainframe (mvs/jcl), unix hp-ux, windows nt/2000/xp, as/400, data general


proficiencies: c++, xml/soap, sql server 2000, oracle 8.x, html/dhtml, cobol, cics, some mfc, some .net, icobol, jcl


professional experience


senior technical analyst/lead, sungard professional services, birmingham, al     february 2005 c present



ø  service tiaa/cref client, steering high-profile tops project; improved run-time performance to multiple critical path processes

ø  showcase solid leadership skills in supporting technical and business users and taking functional leads in troubleshooting, performance tuning and efficiency improvements

ø  foster cooperative teamwork across a multitude of personnel levels, exhibiting coaching and mentoring skills that empowered associates to make decisions that reflected positively on corporate well-being

ø  earned promotion in 2007 to senior-level systems analyst/technical lead position after excelling as systems analyst/technical lead

ø  resourcefully designed, implemented and maintained browser-based workflow tracking product

ø  work cohesively with programmers in implementing workflow product design



systems analyst, sungard (independent consultant)                                  september 2004 c december 2004



ø  assigned to hartford life client, earning reputation as lead troubleshooter; excelled at organizing multiple  resources,  collaborating on focused plan and quickly resolving issues

ø  consistently performed efficiency evaluation of client s custom code

ø  developed release implementation strategy guide in noted fashion



systems analyst/technical lead, pyramid digital solutions, birmingham             august 2001 c august 2004



ø   researched and tracked browser-based workflow tracking product

ø   directed collection of client functionality requirements

ø   cohesively collaborated with project managers, helping steer workflow product s first four client installations

ø   assisted in designing two other new products, integrating the workflow tracking product into their feature set

ø   showed strong mentoring abilities for new programmers

ø   served as company s key author for programming guidelines document

ø  efficiently managed offshore resources and local consultants

ø  demonstrated strong platform proficiencies in the following: c++, html/dhtml, windows nt/2000/xp, unix, sql, server and oracle


sr. programmer/analyst/technical lead, sungard ebs, birmingham, al                      july 1993 c august 2001



ø  steered enhancement and maintenance of multiple subsystems in the core software product, applying exceptional technical knowledge toward analysis, design, installation and upgrades/interfaces

ø  designed specifications for subsystem improvements

ø  fostered exemplary customer service skills, traveling to client sites to troubleshoot problems and perform product installations

ø  mentored numerous programmers, featuring the highest of professional standards

ø  highly skilled at utilizing cobol, cics, mvs mainframe, unix, windows nt, as/400, jcl, unix scripting, db2


programmer/analyst, sepco, alabaster, al                                                                august 1990 c july 1993



ø  served as sole technical resource for small manufacturing company

ø  successfully executed reverse engineering of inventory and parts software system

ø  created new source code for existing programs, exceeding user requests regarding modifications

ø  excelled at performing routine maintenance on data general and pc hardware

ø  experienced  in icobol and data general


programmer/analyst, southland national insurance, tuscaloosa, al              september 1988 c august 1990


ø  maintained software system for health insurance claims

ø  integrated icobol and data general programming




















yyyyyy x. yyyyyy                      0000 xxxxxx xxxx , xxxx , xxxxx 00000

                                                                                                                              xxx-xxx-xxxx •










hiring agent name


company name


city/state/zip code




i am currently seeking a challenging growth opportunity in software development or project management with a dynamic company and am submitting my resume for your review.  in advance, thank you for your time and consideration.


as demonstrated in the accompanying resume, i have extensive senior-level experience as a systems analyst/technical lead with significant experience implementing and operating a large suite of integrated applications. i am now eager to apply this rich technical and project management background toward delivering immediate results for your company while building a progressive, long-term career of mutual benefit.


as an employee, you will find me to be proficient in all matters of information systems development, including keen skills in successfully writing and executing both batch and web-based applications, ultimately boosting run-time performances. i also pride myself in being the lead person for troubleshooting and a mentor who effectively communicates and thrives in team settings. i am confident i will be a valuable asset to your operations, and look forward to interviewing with you in the near future.






yyyyyy x. yyyyyy


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