offer more than 20 years progressive it experience with the minnesota department of transportation. possess excellent end user problem resolution, staff training, team leadership, budget administration, and program development and management skills. has taken positions with other departments to effectively cross train within the organization. desire to obtain an it supervisor position to utilize skills practiced in the last 3 years as a information technology specialist.
minnesota department of transportation, bemidji, mn 02/1989-present
information technology specialist (03/1997-present)
serve as primary it contact for the district to address issues of goals, needs, and purchasing plans.
manage it budget and direct daily operations of it team members to ensure productivity within set financial objectives.
provide technical expertise for end users to identify and resolve any network, application, and system software issues including maintaining and documenting local area networks for 3 locations.
spearhead training initiatives by developing and presenting new employee orientation covering technology usage, data storage, and security policies as well as conducting software and hardware problem-solving, training, and support to end users.
oversee disposal of it equipment and manage department assets.
complete updates according to implementation schedules.
establish, change, or remove user accounts and permissions in active directory.
maintain and operate networks, office applications, and legacy systems to meet maintenance schedules as well as end user needs.
administer file backups to provide demand retrieval on a regular basis.
conduct follow up on end user issues to ensure resolution of original it issue and keep informed of progress.
gis coordinator/planner (09/2003-04/2005)
served as primary contact and gis coordinator for both internal and external customers to coordinate projects, data, and information.
analyzed and organized production of gis information for the planning unit.
participated in development, implementation, and communication of district and statewide plans as well as planning issues.
collaborated with city and county groups in a lead role to ensure coordination of district goals and objectives, as well as assisted in activities to assure projects were solicited, ranked, selected, and placed in the statewide transportation improvement program.
human resources/training & development supervisor (04/2002-02/2003)
directed and supervised work force planning, recruitment programs, and candidate selection procedures.
managed the district training program, performed job audits, and administered employee benefit services.
prepared and managed budgets for human resources and training & development departments.
mis coordinator (06/1995-06/1996)
directed activities of a help desk to ensure end users received assistance with hardware and software issues in a timely manner.
developed budget and spending plan for computer hardware and software purchases and upgrades.
created and implemented long-term strategic irm plans as well as short-term resource plans.
mis coordinator 2, rolesville mn (12/1994-06/1995)
facilitated development of marketing plan to implement information resource management (irm) in the metro division.
conducted research to identify new initiatives including gis and desktop video conferencing.
mis coordinator 2, willmar, mn (02/1989-12/1994)
analyzed information requirements of users and provided acceptable automated solutions.
coordinated use and planning of computer equipment for the district, set up and maintained the local area network, and designed and developed databases.
prepared and delivered end user training and materials.
assisted users through telephone help line , individual training, and general user support.
farm credit services, willmar, mn 06/1986-02/1989
identified problems and resolved data processing issues as the primary it contact for staff.
conducted staff training on hardware and software applications and provided support as needed.
installed and maintained hardware and software and administered computer security.
adp dealer services, bloomington, mn 04/1984-05/1986
client relations representative
provided technical support for accounting, payroll, and f&i software and assisted clients with development of management reports.
set up chart of accounts, journals, and schedules.
gustavus adolphus college, st. peter, mn
bachelor of arts in business administration, 1982
windows server 2008
supervisory skills development
effective facilitation skills
team building/facilitation/presentation skills
consulting skills for the ir professional
strengthening the ir/client relationship
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