Strategic Management Executive with expertise in driving business, increasing bottom-line revenues, customer relations, and efficiency best practices eager to contribute to the success of a progressive company. 

 

Ø  Strong analytical background with the ability to work independently on multiple projects with specialized experience in information management, financial analysis and budgetary planning, tactical product branding and exposure initiatives, sales and marketing methodologies, operational efficiency practices, conflict management and effective communication techniques, research and data analysis, strategic planning, organization development and change management.

Ø  Comprehensive understanding of the sales, marketing, and advertising arena due to advanced practical training. 

Ø  Knowledgeable in all facets of brand building to include policy development and implementation, merchandising, advertising and training.

Ø  Excel in defining and implementing policies, procedures and operational systems that boost productivity, efficiency and quality of the organization.

Ø  Competent leader and mentor who is able to create a team environment, including building collaborative relationships, training peers to perform at maximum efficiency, and the capacity to form cross-functional coalitions in order to ensure knowledge is shared across departmental lines.

Ø  Proven ability to adapt strong process knowledge and technical skills to diverse organization needs. 

 

 

 

 

Ø  Demonstrate dynamic leadership qualities and strong communication skills in successfully steering planning meetings and delivering comprehensive strategies.

Ø  Capable of in-depth research and data analysis with the purpose of improving brand awareness and product exposure to various market segments.

Ø  Embrace organization initiatives and mission statement.

Ø  Develop and implement numerous protocols and policies with the purpose of identifying and resolving relevant client issues in a proactive manner. 

Ø  Work to standardize cross-departmental protocols between various departments in order to break down silo mentality and increase knowledge sharing.

Ø  Skilled at managing multiple projects and leading teams in cross-functional, concerted efforts.

Ø  Stay abreast of most up-to-date research and data in order to offer most viable services to client base. 

Ø  Provide staff support and mentoring whenever necessary.

Ø  Resolve issues quickly through careful data analysis including technical and functional information.

Ø  Actively collaborate with multidisciplinary teams and departmental resources to optimize training efficacy.

Ø  Identify prospective customers through utilization of business directories, follow leads from existing clients, participate in various organizations and attend trade shows and conferences to increase brand exposure.

Ø  Contact regular and prospective customers to demonstrate products, explain product features and benefits as well as solicit orders for procurement.

Ø  Consult with clients after sales in order to resolve problems and to provide ongoing support.

 

 

 

 

Account Manager, Towne Park, LTD / Courtyard by Marriott                                                2009-Present

 

  Primary responsibilities include development and implementation of internal policies and procedures. 

  Responsible for managing a staff of 15 employees.

  Daily/Weekly/Monthly Revenue Forecasting.

  Responsible for generating and collecting revenue on a daily basis.

  Create Annual Budget.

  Maintain daily revenue spreadsheets.

  Maintaining proper audit procedures.

  Developed and continue to maintain 4DX initiative.

  Weekly communication with hotel GM/Assistant GM.

  Monthly Proof of Performance Reviews with hotel.

  Maintain proper claim procedures.

  Training for new and existing employees.

  Daily Payroll and Scheduling.

  Interviewing candidates for both new and existing properties.

 

Lead Shift Supervisor, Towne Park, LTD / Courtyard by Marriott                                              2008-2009

 

  Primary responsibilities include comprehensive management and oversight of numerous aspects of operations to include the following:

  Ensured proper merchandising and display programs were established. 

  Developed and implemented more effective loss prevention strategies.

  Developed and implemented numerous training programs to improve overall performance.

  Responsible for shift report.

  Maintained proper audit procedures.

  Assisted with and maintained daily revenue folders.

  Ensured proper paper work was done for all claims.

  Maintain 4DX initiative and weekly commitments.

 

Guest Service Associate, Towne Park, LTD / Courtyard by Marriott                                         2007-2008

 

  Primary responsibilities included comprehensive development and implementation of retention strategies, building in-depth relationships with new clients as well as expanding business with existing clients.  Additional functions included;

  Planning, coordination, and implementing primary services for extensive customer base. 

  Assistance of operations related to business development, marketing, and customer service incentive programs.

 

Earlier Experience

 

- Network Administrator, WestLake Financial Group, Inc.

 

 

n College Coursework, Southern Illinois University

n Technology Proficiencies:

-       Hardware:  Cisco ICS 7700 Series, PIX Firewall, Cisco Routers and Switches, IP 7940/7960 Phone Series; Dell Servers and PowerVault Tape Library.

-       Software:  Windows 2000 and XP Operating Systems; Server Operating Systems NT, 2000, and 2003; IIS 4,5,6; SQL Server 2000, 2005; Exchange 5.5, 2000 and 2003; Cisco Call Manager, VPN Client, Desktop Agent, Supervisor Agent, and Historical Reports; Application Administration and Unified Messaging; Microsoft Office, Project and Access; Active Directory; FACTS; Travis COBRA and FLEX; IP Contact Store; Symantec Anti-Virus for Desktops and Servers, Backup Exec; Visual SourceSafe 2005; A1 Monitor; QuickBooks; Visio.

 

Nathan Barbosa

Operations Manager

 

DATE

NAME HERE OF RECIPIENT

NAME HERE OF COMPANY

 

Dear RECIPEINT NAME:

Recent research into COMPANY NAME prompted me to immediately update my resume for your review.   Based on my knowledge of this company, I am very interested in interviewing for STATE POSITION YOU ARE SEEKING. I offer several years progressive advancement in key roles as an operations and account management professional.  I am particularly skilled at productions and revenue increases, working directly with all departmental resources, scheduling and process tracking, account management, directing and leading staff, understanding project plans and specifications, and problem solving with minimal impact to the overall operation.

  I have worked as a customer service expert and consultant in various forms within the hospitality sector so I am accustomed to integrating into various cultures and environments.  I am experienced at managing others as well as developing and implementing best practices models to increase efficiency and thus completion of projects on time and on budget.  I offer several years of formal training and education as well as progressive advancement within companies due to excelling at responsibilities and making significant contributions the projects to which I am assigned. 

            I am an exceptionally hard worker and my peers consider me a strong team player.  My enthusiasm comes from working directly with products and streamlining and improving processes as evidenced by my accomplishments and contributions to my past employers.  I am also capable of assimilating into a new environment easily and feel that I could quickly become part of your team.  I enjoy the chance to work directly with various departmental resources in both learning and mentoring fashions. I am selectively seeking a company who is progressive thinking and in need of a professional who can make an immediate and positive impact on productivity and processes.  Further I am open to discussing relocation if this should be a requirement.

            After your review of my resume, I hope you will agree that this would be a mutually beneficial arrangement.  I plan to call you early next week. At that time, I can answer questions concerning my background and experience and we can discuss the desirability of an introductory meeting.  Please contact me sooner if you wish to talk before then.  I look forward to speaking with you.

 

Sincerely,

Nathan Barbosa