Results-focused Administrative Support Professional specializing in driving business growth, building solid teams, creating marketing strategies, providing world-class client relations, and cultivating a strong brand image with superior quality eager to offer 13+ years experience toward maximizing an employer s success.

 

 

         Integral leader who streamlines processes to increase efficiency and productivity within high-volume environments.

         Out-of-the-box thinker who makes solid decisions to reflect positively on company well-being and client satisfaction.

         Ambitious self-starter who demonstrates superior attention-to-detail and sharp analytical abilities toward achieving goals.

         Skillful in Microsoft Word, Excel, and Outlook; AS400; and BPCS Systems; willing to learn / master additional programs.

 

 

Administrative Support   Team Building / Training   New Business Development

Contract Negotiations    Workflow Prioritization    Account / Data Management

Business Communications    Client / Customer Services    Strategic Analysis / Planning

 

 

 

Customer Service Representative

         Utilize broad industry and professional services knowledge to develop strong customer relationships and enhance East Coast division sales for the global leader in the design, manufacturing, marketing, and distribution of pre-moistened wipes.

         Expertly handle high-volume of incoming calls to service all national customers, including entering and tracking faxed and EDI orders into AS400 and BPCS systems, processing returns and credit requests, and overseeing client complaints.

         Support warehouse operations to deliver products as scheduled, and assist Export Manager with international accounts.

 

 

Administrative Manager National Stationery Show® (2004 C 2008)

         Drove business growth for the largest producer of consumer product tradeshows in North America by directing diverse administrative efforts within the premiere annual wholesale-based social stationery and related products event which hosted 1,100 exhibiting companies and attracted 14,000+ buyers.

         Managed the creation, implementation, and follow-up of innovative customer communications (i.e. exhibit fee collections), and built valuable client relationships and professional networks to increase operational revenue.

         Revised and / or maintained state-of-the-art company websites to create new business opportunities, and effectively liaised with international exhibitors to form complementary professional partnerships.

 

Exhibit Sales Manager HSMAI s Affordable Meetings® (1999 C 2004)

         Directed event-specific marketing and production schedules, including compiling and analyzing statistics on booth sales figures and square footage to maximize bottom-line results within competitive marketplaces.

         Cost-effectively negotiated booth sales processes, and supported the distribution of strategic marketing materials designed to boost overall profits.

 

Exhibit Sales Manager Chicago Gift Show® (1997 C 1998)

         Played a vital role in sustaining business success by demonstrating solid presentation abilities, negotiation skills, and interpersonal relationship-building talents, including accurately managing large-scale exhibitor and prospect databases.

         Led a top-performing staff toward handling wide-ranging show activities to ensure seamless processes at all times.

 

~ Additional Professional Roles Held Prior to 1997 ~