solutions-focused professional eager to contribute proven administrative / operations support talents,
as well as knowledge gained from current educational pursuits, toward maximizing an employer s success
within a challenging and rewarding benefit specialist / human resource assistant role.
ø expert at multitasking within high-pressure, deadline-driven environments and strategically planning, prioritizing, and coordinating workflow to maximize productivity, efficiency, and quality.
ø demonstrate sharp troubleshooting skills, solid analytical / problem-solving abilities, outstanding interpersonal relationship-building talents, and excellent written / verbal communication proficiencies.
ø adept at interfacing with all levels of corporate representatives through to executive level.
~ education, certifications, and technical proficiencies ~
b.a. in business administration human resources management emphasis (in progress)
certificate in accounting (graduated with honors)
applied technology vocational school
human resources outsourcing • six sigma white belt • customer service
microsoft office (word, excel, powerpoint, access, project outlook) • ceridian hris tools
peoplesoft • siebel • lotus notes • internet explorer • babel fish • types 50+ wpm
ø applied sharp troubleshooting and technical talents toward successfully resolving complex internet application tool issues, including proactively organizing management workflow to increase productivity output and promptly respond to operational problems.
ø created and maintained resourceful standard operating procedures for multiple clients, along with designing and implementing dynamic training / development materials for incoming customer service specialists.
ø demonstrated exceptional organizational abilities instrumental in generating and distributing daily / weekly comprehensive client status reports for executive-level management review.
ø liaised between payroll, database specialist, and benefit teams, as well as consumers and developers, to coordinate operational efforts and ensure optimal customer service and seamless organizational processes.
ø strategically steered implementation team efforts, including creating a minimum of 100 new client test cases.
ø promptly handled client escalation calls and effectively reconciled business challenges utilizing superior logic to identify key facts, explore operational alternatives, and propose quality solutions.
ø effectively oversaw payroll management activities, including handling payroll discrepancies for over 50,000 employees company-wide; processed various work order requests and expedited emergency issues as required.
ø utilized outstanding communication skills to assist employees with navigating corporate-based self-service, cobra, and time / attendance tools; processed an average of 80 telephone and email inquires per day.
ø maximized administrative success by handling wide-ranging optometric support activities, including performing accurate patient registration / scheduling, records maintenance, and insurance billing / verification.
ø proficiently gathered appropriate record folders and contents necessary to create new medical records and / or retrieve existing data while ensuring optimal patient confidentiality by safeguarding medical records at all times.
ø drove organizational efficiency by coordinating and directing health benefit program administration, including overseeing all claim-based interpretation of coverage and medical information.
ø resourcefully responded to employee-oriented benefits questions, along with liaising between employees and insurance carriers to promptly resolve issues and / or clarify benefits.
ø supported annual benefit renewals activities (i.e. enrollment procedures), as well as identify service issues and initiate appropriate actions.
ø expertly reviewed claims information to determine member-based healthcare expenses while concurrently ensuring superior customer service to meet and / or exceed client expectations.
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