yyyyyy x. yyyyyy

xxx-xxx-xxxx • abc@xyz.com

 

 

results-focused retail manager specializing in providing world-class service, driving business growth, negotiating with diverse clientele, and managing customer accounts eager to offer 14+ years experience toward maximizing an employer s bottom-line.

profile of qualifications

 

         top-performer who makes decisions which reflect positively on business productivity, corporate well-being, and customer satisfaction.

         excellent communicator who builds loyal teams with low turnover rates and seamlessly interfaces with all levels of business representatives.

         integral leader who cultivates a strong brand image with high standards in quality and service to boost revenue performance.

         ambitious self-starter who plans, prioritizes, and manages multiple tasks within fast-paced, deadline-driven retail environments.

         fluent in spanish.

professional synopsis

 

floating retail store manager (2009 c present)

         apply dynamic leadership talents toward directing all store operations consistent with corporate values, standards, and practices to include formulating strategic business decisions based on analysis of regular sales reports to improve bottom-line results.

         drive business growth by recruiting, hiring, and supervising top-performing sales teams, along with creating effective training / development programs in coordination with corporate objectives to ensure consistency among store operations.

         plan and prioritize employee tasks / schedules to maximize use of resources and meet operational goals to include conducting targeted meetings to facilitate productive team building, enhance communication measures, and encourage useful staff feedback.

         demonstrate sharp analytical abilities toward handling all profit / loss, payroll / accounting, and store budgets, along with overseeing accurate inventory management practices and completing key assessments to optimize loss prevention efforts and protect assets.

 

retail store manager (2008 c 2009)

         achieved advantageous sales generated by building valuable customer relationships, networking within the community to drive in traffic from participation in local events, and creating an appealing store environment via profit-focused interior merchandise displays.

         increased gross activation attainment 15% yoy, improved feature revenue goals 10% yoy, and maintained a 3.9% closing rate.

         proficiently managed a solutions-driven staff that promptly responded to customer needs and resolved key challenges, along with controlling labor costs though efficient employee scheduling while concurrently meeting weekly traffic and sales volume needs.

 

retail sales consultant (2004 c 2008)

         met and / or exceeded set sales quotas through solid retail sales practices to include utilizing proven presentation, negotiation, and interpersonal relationship-building techniques, as well as addressing local market promotions to actively boost storewide revenue.

         performed all cash handling duties and operational transactions (i.e. sales, returns, exchanges), along with completing the proper documentation of monetary values through consistent recordkeeping practices.

 

process / research representative national accounts (2003 c 2004)

         utilized broad scope of professional services knowledge to support process / research operations to include interfacing with departments to solve customer issues, and perform accounts consolidations, splits, bill copy requests, and adjustments as required.

 

customer service representative ii (2002 c 2003)

         contributed strong communication skills toward handling escalated customer questions, complaints, and billing inquiries within a fast-paced, high-volume call center to include offering alternative solutions to attain desired results and retain critical client business.

         played a vital role in building and sustaining business by supporting management with key projects such as scheduling / tracking workforce in accordance with guidelines / requirements and effectively training / mentoring new employees.

 

ceo / president / owner

         strategically steered start-up operations for 2 retail wireless locations within a competitive northwest region to include recruiting, training, and managing customer-driven teams to represent major carriers (i.e. t-mobile, verizon, nextel) and attain all sales quotas.

         instrumental in employing diverse industry and company knowledge to improve sales results, product awareness, and brand imaging.

education & professional certifications

 

b.a., business management / business administration (in progress)                                                                    concordia university

 

certified at&t manager • certified small business specialist • certified in extraordinary leadership training

yyyyyy x. yyyyyy

xxx-xxx-xxxx • abc@xyz.com

 

 

 

 

 

 

date

 

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

i am currently seeking a challenging [ insert job title ] role, and am submitting my resume for your review.

 

i am excited to build a rewarding career with your progressive company, and am confident that my broad range of professional skills can achieve your key objectives.  i can offer 14+ years of proven, high-volume retail management, sales / marketing, start-up operations, and team building / training within aggressive telecommunications markets, and am well-versed in all facets of account management, strategic analysis / planning, and client / customer service.

 

to complement my background, please note that i am currently pursuing a rigorous b.a. in business management / business administration from concordia university.  i also achieved professional certifications as an at&t manager and small business specialist, as well as participating in extraordinary leadership training.

 

currently, as a floating retail store manager for at&t mobility, i apply my dynamic leadership talents toward directing all store operations to include formulating strategic business decisions based on analysis of regular sales reports; recruiting, hiring, and supervising top-performing sales teams; handling all profit / loss, payroll / accounting, and store budgets; and overseeing accurate inventory management practices to optimize loss prevention efforts and protect assets.  as this is just a sampling of my job history, please kindly refer to my enclosed resume for additional experience.

 

you will find me to be a profit-focused, bilingual (spanish and english) professional who can contribute superior attention-to-detail and sharp analytical abilities.  in addition, i can plan, delegate, and manage multiple tasks within high-pressure, deadline-driven environments while streamlining business processes to increase productivity, efficiency, and quality.  for the sum of these aforementioned reasons, i believe i will prove to be an incredible asset to your team.

 

i look forward to hearing from you, and thank you in advance for your time and consideration.

 

sincerely,

 

 

 

yissell z. torres