yyyyyy x. yyyyyy

1706 s martingale rd z gilbert, arizona 85295 z (xxx-xxx-xxxx z abc@xyz.com

dynamic, motivated, and ambitious business professional with broad based experience in customer relations, project management, office management and business development. eager to integrate exceptional organizational and communication talents to support the bottom-line objectives of a progressive employer. core competencies include:

  persuasive and effective communicator

  business planning and execution

  project management/client relations

  organized and detail oriented

  strong leadership skills

  strong organizational and scheduling skills

  business analysis and process improvement

  research/data collection/report writing

professional history

2008 to present: encore discovery solutions, phoenix, az - national project manager

  maintain oversight for end to end project management initiatives; develop strong business relationships with key clients, and spearhead the development and implementation of standard operating procedures.

  leverage strong problem solving skills to address and resolve customer issues; collaborate with key vendors to ensure timely delivery of services, and support corporate objectives for accountability and customer service delivery.

2007: explosion spiritwear, phoenix, az - office manager/assistant sales manager

  processed accounts payable, accounts receivables and managed billing processes in quickbooks applications; facilitated purchasing and procurement activities, and maintained oversight for vendor negotiations and contract agreements.

  entered orders in cryious, created purchasing estimates, and reported pricing order activity.

  communicated with key clients to obtain approval on artwork revisions, and supported full cycle sales processes by cultivating trusting customer relationships.

2003: lincoln on memorial apartments, tulsa, ok - leasing agent

  managed day to day customer service and lease administration for apartments; prepared leasing paperwork, toured perspective lessees and provided administrative support as needed.

  maintained a high level of occupancy through solid networking, marketing and promotional activity to drive awareness and capture new tenants/business.

2006 to 2007: olive garden scottsdale, az/ tulsa, ok - sales associate

  delivered exceptional customer service and resolved complaints and service issues as needed; contributed toward business operations excellence by ensuring cleanliness of the facility, maintaining product and stock levels, and creating a customer service driven environment.

education and professional development

washington state university, pullman, washington - public relations studies

encore - relativity database training

encore discovery - concordance training

encore discovery - project management workshop