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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
abc@xyz.com
Career Objective
Driven Professional seeking a challenging position in where expertise in client services, administrative support, and customer accounts will prove instrumental to company success.
Profile
- Offer over seven years solid and progressive experience, including expertise within Client Support, Administration, and Customer Service capacities.
- Adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
- Apply sharp problem-solving proficiencies, intelligent business acumen, and cost-effective strategies, along with exceptional written and verbal communication skills, to customer service environment.
- Capable of staying focused and maintaining a calm demeanor in high-pressure situations while exhibiting high quality, diplomatic customer and client services interaction both in person and via telephone.
- Consistently ensured delivery of quality customer service vital to sustaining and growing accounts.
- Skillful at performing independently or within a team to exceed all operational goals and objectives.
- Dynamic communication, presentation, negotiation, and relationship management skills.
- Technical Expertise in Microsoft Office Suite
Professional
Experience
Train Attendant/Motor Person Massachusetts Bay Transit Authority 2007-Present
- Consistently ensured delivery of quality customer service vital to sustaining and growing a loyal clientele base.
- Effectively manage rapid transit safety procedures, including operation of blue line trains and passenger assistance.
Customer Service Agent Massachusetts Bay Transit Authority 2006-2007
- Successfully provided exceptional customer service assistance to all clientele in the purchase of Charlie Cards and tickets.
- Effectively provided information and met client needs regarding local directions and schedule information for all public transportation.
Customer Service Representative/Sales Agent Traveler s Rental Company 2005-2006
- Responsible for the consistent provision of quality customer service in the renting and returning of vehicles.
- Successfully steered service upgrades and insurance sales operations to generate high volume growth and revenue.
- Managed broad scope of operational activities including data entry, client communication, and administrative documentation.
Customer Service Representative/Travel Agent Crucon Cruise Outlet 2001-2005
- Sharp business acumen and experienced in managing broad scope of operations, from customer quotes and travel arrangements to vendor relations and sales.
- Proficiently guided sales and ensured continual customer service throughout entire client relationship.
Education
Bachelor of Arts in Communications Bridgewater State College
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