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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
abc@xyz.com

                                               Career Objective                                             

 

Driven Professional seeking a challenging position in where expertise in client services, administrative support, and customer accounts will prove instrumental to company success.

 

                                                        Profile                                                      

 

  • Offer over seven years solid and progressive experience, including expertise within Client Support, Administration, and Customer Service capacities.
  • Adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
  • Apply sharp problem-solving proficiencies, intelligent business acumen, and cost-effective strategies, along with exceptional written and verbal communication skills, to customer service environment.
  • Capable of staying focused and maintaining a calm demeanor in high-pressure situations while exhibiting high quality, diplomatic customer and client services interaction both in person and via telephone.
  • Consistently ensured delivery of quality customer service vital to sustaining and growing accounts.
  • Skillful at performing independently or within a team to exceed all operational goals and objectives.
  • Dynamic communication, presentation, negotiation, and relationship management skills.
  • Technical Expertise in Microsoft Office Suite

 

                                        Professional Experience                                      

 

Train Attendant/Motor Person Massachusetts Bay Transit Authority                             2007-Present

  • Consistently ensured delivery of quality customer service vital to sustaining and growing a loyal clientele base.
  • Effectively manage rapid transit safety procedures, including operation of blue line trains and passenger assistance.

 

Customer Service Agent Massachusetts Bay Transit Authority                                           2006-2007

  • Successfully provided exceptional customer service assistance to all clientele in the purchase of Charlie Cards and tickets.
  • Effectively provided information and met client needs regarding local directions and schedule information for all public transportation.

 

Customer Service Representative/Sales Agent Traveler s Rental Company                         2005-2006

  • Responsible for the consistent provision of quality customer service in the renting and returning of vehicles.
  • Successfully steered service upgrades and insurance sales operations to generate high volume growth and revenue.
  • Managed broad scope of operational activities including data entry, client communication, and administrative documentation.

 

Customer Service Representative/Travel Agent Crucon Cruise Outlet                                2001-2005

  • Sharp business acumen and experienced in managing broad scope of operations, from customer quotes and travel arrangements to vendor relations and sales.
  • Proficiently guided sales and ensured continual customer service throughout entire client relationship.

 

                                                      Education                                                    

 

Bachelor of Arts in Communications Bridgewater State College

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