yyyyyy x. yyyyyy
(xxx-xxx-xxxx • email@example.com
enthusiastic, solutions-focused leader specializing in driving healthcare operations success, building strong support teams, developing cost-effective process improvements, and delivering high-quality care services eager to offer 8+ years experience toward assisting an ethical employer success.
profile of qualifications
integral leader who excels at planning and prioritizing individual and group tasks to maximize use of resources and meet healthcare services goals, including contributing experience as a residence manager at multiple locations.
out-of-the-box thinker who demonstrates talents at initiating improved processes to optimize facility operations.
top performer who oversees responsible, compassionate direct patient care based on strict industry and / or healthcare facility standards of practices, and seamlessly interfaces between physicians, residents, and families.
ambitious self-starter who supports quality staff recruitment that encourages low turnover rates and high levels of facility loyalty while promoting workforce diversity and efficient relations among all levels of healthcare teams.
active community member who attends monthly area agency on aging meetings, supports cala on western slope, participates in chamber of commerce meetings, offers involvement with routine visits to skilled nursing facilities and hospitals, and takes part in alzheimer support groups and multiple sclerosis society events, among others.
key areas of expertise
facility management workflow prioritization quality assurance
budget / finance control client / resident relations process improvement
team building / training admission / discharge processes regulatory compliance
policy / program development data management / recordkeeping administrative support
successfully developed and implemented an organized process for accurate time card recordkeeping, daily oversight of overtime prevention, and overtime adjustments to eliminate need for unnecessary additional costs.
established a resident s council by democratic process with elected officers voted in by residents and set up to function independently without staff supervision, and implemented processes to submit meeting notes to managers.
increased productivity and quality care services for residents while minimizing medications errors and qmap confusion by creating a comprehensive training packet / verification sheet for new and existing qmaps.
coordinated various schedules; drafted policies, procedures, and protocols; and revised numerous facility forms and paperwork to ensure clean, presentable copies including but not limited to physician documents, orientation / training manuals, new resident / admissions paperwork, and admissions marketing materials.
qmap / resident services
utilize broad scope of healthcare support knowledge toward delivering high-quality resident services, including administering medications per internal / external regulations and assisting with personal care, meals, and mobility.
ensure safe and clean operations by taking care of laundry / linens, removing garbage, and tidying residence areas.
administrative assistant / marketing & admissions
play a vital role in supporting community operations by completing medicaid billing; issuing billing statements; collecting rent from residents or responsible parties; and completing, documenting, and reporting bank deposits.
monitor, update, and submit all monthly reports to corporate office, along with coordinating admissions, completion of move-in paperwork, and determination of resident qualifications with health services department.
drive business growth by promoting community within competitive assisted living and elder care services markets.
resume • page two
(xxx-xxx-xxxx • firstname.lastname@example.org
professional synopsis (continued)
interim community manager / admissions
applied dynamic leadership talents toward directing an assisted living community during change of owner transition.
marketing admissions director / interim residence manager
planned and prioritized team schedules to maximize use of resources and meet key healthcare support goals, along with training and developing top-performing staff to adhere to individual-specific service and care plan contracts.
established medication error / incident reporting for quality assurance of medication administration program, including initiating program oversight with qmap team, quality assurance coordinator, and management personnel.
strategically steered daily operations, including scheduling and managing staff and maintenance teams, overseeing admissions / discharges, handling petty cash and dietary budgets, and managing resident personal spending accounts.
provided extensive re-training for existing qmap team members and established instructional programs for new medication assistants, along with conducting dietary service member training and establishing on-call rotations.
optimized labor costs, goal attainment, and compliance with state regulations by adjusting team schedules as required.
assistant residence manager (2006)
led a solutions-focused care staff while overseeing a strict medication administration program, including participating in reviewing, developing, and implementing key quality standards and care excellence as part of an internal team.
universal worker / qmap / team leader (2006)
supervised and trained care staff and qmaps to guarantee superior care and services provided at all times.
qmap / team leader / trainer & staff / resident care coordinator (2003 c 2005)
supported residence manager with completion of daily responsibilities while upholding care standards excellence.
dietary assistant (2002 c 2003)
contributed strong multitasking abilities toward performing meals preparation and delivery; table settings; dish washing; and clean up of kitchen, pantry, and dining room areas, including maintaining pleasant dining experiences by focusing on dining room setting aesthetics and ensuring food quality standards were met at all times.
nabors drilling, fruita, co 2005 c 2006 / 2008 c 2009
education & professional development
medical assistant program (in progress) college / university / institution
qmap (current) • food handlers card (current) • first aid & cpr certifications (current)
additional professional training / development
alr 30-hour administrators training (with margaret rey)
assisted living regulations • hr management • discrimination & harassment prevention
2713 b 1 / 2 road, #e0000 xxxxxx xxxx , xxxx , xxxxx 00000
(xxx-xxx-xxxx • email@example.com
hiring agent name
i am currently seeking a challenging [ insert job title ] role, and am submitting my resume for your review.
i am excited to build a rewarding career with your company, and am confident that my broad range of professional skills can help to achieve your objectives. i can offer 8+ years of solid experience in facility management, budget / finance control, team building / training, policy / program development, and client / resident relations, and am well-versed in all facets of admission / discharge processes, quality assurance, process improvement, regulatory compliance, and administrative support.
to complement my background, please note that i am currently completing a rigorous medical assistant program at college / university / institution. i also hold valid qmap credentials, a food handlers card, and first aid and cpr certifications. i participated in alr 30-hour administrators training with margaret rey, and have completed additional training in hr management, and discrimination & harassment prevention.
a sampling of my job history includes recent employment as a residence manager for voa heritage senior homes (falls i, ii, iii) whereas i strategically steered daily operations, including scheduling and managing staff and maintenance teams, overseeing admissions / discharges, handling petty cash and dietary budgets, and managing resident personal spending accounts. within this role, i optimized labor costs, goal attainment, and compliance with state regulations by adjusting team schedules as required. during this time, i established a resident s council by democratic process with elected officers voted in by residents and set up to function independently without staff supervision. i also increased productivity and quality care services for residents while minimizing medications errors and confusion by creating a training packet / verification sheet for new and existing qmaps.
for the sum of these aforementioned reasons, i believe i will prove to be an incredible asset to your organization, look forward to hearing from you, and thank you in advance for your consideration.
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