Yyyyyy x. yyyyyy

PMB #0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx

                                                      abc@xyz.com                                                  

 

                                               Career Objective                                             

Solutions-focused, quality-oriented IT Professional eager to contribute technical expertise as well as sharp team building and communication skills toward actively supporting company operations.

 

                                                        Profile                                                      

Ø  Offer solid IT experience in planning, directing and implementing critical projects focused on innovative information technology, telecommunications and end-user solutions.

Ø  Results-driven team member who effectively supports top-performing teams.

Ø  Expertise in developing and executing strategic policies, procedures, processes, and methodologies to optimize performance.

Ø  Dynamic communication, presentation, relationship building and problem-solving abilities.

Ø  Exceptional ability to research and evaluate industry trends and products and use findings toward designing and executing innovative strategies.

Ø  Excel at interacting with broad populations including senior management and staff as well as clients and external contractors.

 

                                        Professional Experience                                      

U.S. Army                                                                                                                     2003-2008
Communications/IT Technician

  Strategically defined, developed and executed hardware and software standards instrumental to boosting productivity, efficiency and quality of multi-site operations.

  Steered the structuring and implementation of results-driven information system policies and procedures substantially improving performance.

  Drove hardware/software system reviews, identified and addressed existing and potential issues and created proactive upgrades and enhancements for optimal results.

  Applied solid technical expertise and communication skills toward installing, maintaining and troubleshooting radio systems, responding to user inquiries and delivering technical support/training.

 

Lowes Home Improvement Warehouse                                                                           2002-2003
Customer Service Associate

  Contributed dynamic interpersonal relation skills in supporting customers with home improvement projects, with strong focus on the delivery of superior services.

  Successfully promoted superior service and exceptional customer satisfaction by promptly resolving issues and preventing escalation.

  Proactively built and established key relationships and liaised with management, staff and clients.

 

Davids Supermarket                                                                                                      2000-2002
Bagger, Stocker & Cashier

  Proficiently supported all aspects of daily activities supporting enterprise-wide operations, demonstrating strong multitasking abilities in achieving operational goals and timelines.

  Exhibited solid organizational skills in effectively planning, coordinating and facilitating bagging, stocking and cashier functions to optimize productivity, efficiency and quality of services.

 

                               Education & Professional Training                             

Select Autocad Courses - Weatherford College (Weatherford, TX)
Numerous IT Courses - US Army; Successfully completed rigorous classes including: Network Administration and Computer Systems, Troubleshooting & Maintenance.

 

Yyyyyy x. yyyyyy

PMB #0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx

                                                      abc@xyz.com                                                  

 

 

 

 

 

 

 

 

Date

 

 

 

Hiring Agent Name

Title

Company Name

Address

City/State/Zip Code

 

Dear__________________:

 

I am currently seeking a challenging career opportunity and am submitting my resume for your review.  In advance, thank you for your time and consideration.

 

From supporting high performance teams and facilitating superior client servicing to streamlining operations and executing proactive technical processes/procedures, I have continually excelled in maximizing performance as a dynamic team member.  I excel in identifying and resolving inefficiencies, introducing technology solutions instrumental to boosting performance and strategically utilizing resources to generate optimal results.  As illustrated by my career background, I have solid experience in IT support and customer service.

 

As a member of your staff, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  I am confident that I could be a valuable asset to your firm, and look forward to interviewing with you in the near future.

 

Sincerely,

 

 

 

 

Yyyyyy x. yyyyyy