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yyyyyy x. yyyyyy

(xxx-xxx-xxxx •



profile of qualifications


solutions-focused administrative / human resources professional specializing in employee relations, program support, business communications, and customer service eager to contribute breadth of employment history toward optimizing a company s success.  top-performer with the ability to make decisions that reflect positively on business productivity, corporate well-being, and employee satisfaction.  excellent communicator who can prioritize, manage, and complete multiple assignments within fast-paced, high-pressure environments.  ambitious self-starter who demonstrates superior attention-to-detail and sharp analytical talents.  integral team player who can effectively interface among all business representative through to executive level.  currently holds dod security clearance.



professional synopsis


hr support


         utilize broad scope of hr experience toward supporting all areas of employment, employee relations, and training / development to include coordinating administration for new hires, temps, and personnel exiting the company.

         organize new hire orientations, process employment verification / reference screens, and authorize drug screens / background checks, along with proactively maintaining requisition and advertising logs for hris systems.

         apply dynamic communications talents toward resourcefully instructing incoming employees within comprehensive new hire orientation classes to include coordinating and educating personnel within dtn webinar and supplemental training courses.

         develop successful company reward / recognition systems for employees and coordinate all personnel functions / events.


administrative support


         support executive-level management and up to 60 team members with all hawklink system activities to include attending staff meetings to disseminate information, assist in planning, record actions for follow-up, and update team phone lists / rosters / email lists.

         draft, organize, and distribute all confidential office correspondence, spreadsheets, reports, and presentations, as well as create and / or maintain appropriate logs, databases, inventories, and status reports for senior staff review.

         proficiently manage business team and customer calendars / meetings and handle all travel / accommodations arrangements.


data management


         optimize data management via strong employee record filing practices to include coordinating veteran, eeo-1, and aap plan data, as well as compiling personnel statistics and providing critical information to employees upon request.

         effectively maintain hr information systems associated with the collection, retrieval, and usage of employee data.

         demonstrate sharp analytical skills toward maintaining employee relations-based product inventory and departmental expense / travel reports for new hires, along with administering badge systems and processing payroll by keying data within 5 complex databases.

         assist in benefits administration by processing billing and performing open enrollment keying / benefits changes for new / existing staff.

         facilitate weekly timecard audits, labor corrections, and overtime requests, along with processing security paperwork / visitor passes and procurement of special equipment.


sales support / customer service


         coordinate seamless support for requests and research regarding various business issues (i.e. misquotes, order exceptions), as well as aid sales teams regarding regulatory compliance, tariffs, competitive pricing, and product data.

         instrumental in performing cross-functional business billing, provisioning, trouble ticketing, order tracking, quality assurance, and sales processes to include escalating support / resolutions to account executives and providing follow-up as required.

         promptly respond to diverse customer concerns and efficiently resolve key business challenges.



professional experience


program administrator c / human resources assistant, harris corporation, palm bay / melbourne, fl                2006 c present

human resources assistant, drs tactical systems, inc., melbourne, fl                                                                             2005 c 2006

human resources assistant, superior technical (drs tactical systems, inc.), melbourne, fl                                                  2005

sales support escalations, network telephone, pensacola, fl                                                                                               2000 c 2004


additional professional roles held prior to 2000



education and technical proficiencies


bachelor of science in professional administration (3.4 gpa)                                                                                         barry university


microsoft office suite • quicken • peoplesoft • adp s enterprise hrms • hawklink system • data entry

text box: tomika scalestext box: tricia a. harperyyyyyy x. yyyyyy

(xxx-xxx-xxxx •








hiring agent name


company name


city/state/zip code




i am currently seeking a challenging [ insert job title ] role, and am submitting my resume for your review.


i am eager to offer my experience in cross-functional program administration and human resources assistant roles, as well as strong employee relations, training / development, business communications, sales support, and customer service skills, toward maximizing your company s operational success.  i have proven myself to be a top-performing employee with the ability to make decisions that reflect positively on business productivity, corporate well-being, and personnel satisfaction, and i am confident that i can utilize my knowledge to achieve your set goals.


to compliment my professional background, please note that i hold a bachelor of science in professional administration (3.4 gpa) from barry university.


most recently, as a program administrator / human resources assistant for harris corporation, i performed a broad scope of administrative tasks to include assisting executive-level management and a 60-member team with cdl hawklink activities; providing diverse finance, human resources, procurement, sales, and contract support; and facilitating comprehensive research and data analysis as necessary.  within these roles, i also coordinated and managed calendars / meeting schedules; organized new hire orientations; and created and / or maintained appropriate logs, databases, inventories, and status reports.  as this is just a sampling of my impressive background, please kindly refer to my enclosed resume for additional professional experience.


you will find me to be a solutions-focused leader and excellent communicator who can handle multiple assignments within fast-paced, deadline-driven environments.  in addition, i can resourcefully interface with all industry representatives through to executive level while building critical employee relationships and professional networks.  for the sum of these aforementioned reasons, i believe i will prove to be an incredible asset to your company.


i look forward to hearing from you in order to discuss an available opportunity for which i am qualified.  i may be reached as indicated, and thank you in advance for your time and consideration.






tricia a. harper

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