results-driven, solutions-focused executive assistant with b.s. in organizational leadership eager to contribute
proven administrative support, public relations, and team building talents toward maximizing a company s success.
offer over six years of strong public-sector executive-level administrative support experience.
dynamic leadership abilities; adept at multitasking within fast-paced, high-pressure situations and strategically planning, prioritizing, and coordinating individualized and team-based workflow to maximize productivity, efficiency, and quality.
empower associates to make decisions to reflect positively on organizational well-being and customer satisfaction.
solid supportive analytical, problem-solving, and troubleshooting skills, as well as superior communications abilities.
apply dynamic administrative support talents toward drafting, editing, and disseminating executive correspondence, maintaining senior-level calendars, prioritizing meetings, preparing key data, and handling all minutes transcription.
coordinate travel with various agents; prepare itineraries, files, and supplies; and complete post-travel expense reports.
analyze and improve routine operating procedures (i.e. personnel management, recordkeeping, performance standards, task prioritization, cost reduction, and equipment and supplies inventories) to ensure seamless work processes.
interface among officials, employees, and the public on organizational and administrative matters, as well as replying to inquiries, screening phone calls and arranging call backs, and handling accurate and confidential files management.
provide critical research, organization, and support for society reports, and guarantee projects are completed on time.
directed division-wide filing system efforts, along with maintaining quality improvement certifications and licensures for residential / outpatient / opioid agonist treatment, driver intervention, and prevention programs.
liaised among diverse providers, including organizing and distributing departmental correspondence, and expertly establishing certification review days to ensure seamless recertification processes.
demonstrated strong leadership skills toward delegating schedules to optimize productivity among a top-performing five-member team, as well as providing technical knowledge to assist quality improvement survey staff endeavors.
strategically steered application processes for potential board and commission members, including maximizing organizational efficiency through accurate and effective data entry, follow-up research, and system management practices.
supported state-wide and community efforts such as governor bob taft s state of the state addresses, as well as tutoring elementary students through the popular ohioreads program.
contributed a comprehensive knowledge of public-sector processes to promptly handle constituent and board member requests and effectively resolve business challenges.
utilized superior communications and interpersonal relations abilities to facilitate productive face-to-face consultations with concerned citizens regarding wide-ranging issues, including actively responding to matters via phone, fax, and mail.
drafted, edited, and proofread critical correspondence addressed to the citizens of ohio and the ohio general assembly, as well as regularly networking among high-profile state agencies and constituents to optimize public-sector communications.
education & technical summary
bachelor of science in organizational leadership wright state university
associate of applied science in business management sinclair community college
microsoft office suite • internet / intranet applications
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